Manager, Clinic Operations
Mercy Health
full-time
Posted on:
Location Type: Office
Location: Cedar Rapids • Iowa • United States
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About the role
- Provides management oversight of clinics with multiple providers and/or multiple locations including clinics with extended hours of operation, specialty clinics, or urgent care locations.
- Resolves immediate issues in administrative areas (Information Services, Patient Billing, Human Resources) and ensures compliance with regulations, policies and procedures in a timely manner.
- Prepares and monitors clinic payroll per policy.
- Oversees employees' time card maintenance and absence requests.
- Maintains a quality improvement program in coordination with Director and other practice sites.
- Monitors compliance with marketing and patient satisfaction strategies.
- Reports practice performance to the Director, identifying operational efficiencies or areas for improvement.
- Coordinates and gathers statistical information for the Director to prepare financial management and production reports.
- Works with Human Resources to select, orient and train staff.
- Oversees work assignments and training of employees.
- Ensures adequate staffing of the practice site supplementing with resource employees as needed.
- Prepares and participates in feedback with employees, including performance evaluations, corrective action and commendations, working with Human Resources as needed.
- Participates in projects pertaining to designated clinic/providers.
- Acts as a liaison for project planning and develops standards and competencies relating to implementation of such projects.
- Coordinates, educates and implements process workflow changes in the clinic.
- Facilitates and participates in all team and Quality Council meetings, assures the completion of minutes that document agenda items, discussion of staff concerns and identified action plans and outcomes.
- Attends all Clinic Manager meetings.
- Serves as a resource to staff and providers for questions and issues pertaining to the EPIC medical record.
- Oversees the reconciliation of petty cash with cash paid receipts, in accordance with policy.
- Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Requirements
- Four years administrative support or clinical experience in a healthcare setting required.
- High School diploma required.
- Bachelor's degree required or equivalent years of healthcare experience will be considered in lieu of a degree.
- Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
payroll managementstatistical analysisperformance evaluationprocess workflow changesquality improvement programcompliance monitoringstaff trainingresource managementfinancial managementadministrative oversight
Soft Skills
leadershipcommunicationproblem-solvingteam collaborationorganizational skillsinterpersonal skillsproject planningfeedback facilitationstaff supporttraining coordination
Certifications
Iowa Dependent Adult Abuse Mandatory Reporter trainingIowa Child Abuse Mandatory Reporter training