Manager, Clinic Operations

Mercy Health

Manager overseeing clinic operations at MercyCare, ensuring compliance and improved patient outcomes. Leading clinic staff and operating multiple clinic locations efficiently.

Posted 4/16/2026full-timeCedar Rapids • Iowa • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provides management oversight of clinics with multiple providers and/or multiple locations including clinics with extended hours of operation, specialty clinics, or urgent care locations.
Resolves immediate issues in administrative areas (Information Services, Patient Billing, Human Resources) and ensures compliance with regulations, policies and procedures in a timely manner.
Prepares and monitors clinic payroll per policy.
Oversees employees' time card maintenance and absence requests.
Maintains a quality improvement program in coordination with Director and other practice sites.
Monitors compliance with marketing and patient satisfaction strategies.
Reports practice performance to the Director, identifying operational efficiencies or areas for improvement.
Coordinates and gathers statistical information for the Director to prepare financial management and production reports.
Works with Human Resources to select, orient and train staff.
Oversees work assignments and training of employees.
Ensures adequate staffing of the practice site supplementing with resource employees as needed.
Prepares and participates in feedback with employees, including performance evaluations, corrective action and commendations, working with Human Resources as needed.
Participates in projects pertaining to designated clinic/providers.
Acts as a liaison for project planning and develops standards and competencies relating to implementation of such projects.
Coordinates, educates and implements process workflow changes in the clinic.
Facilitates and participates in all team and Quality Council meetings, assures the completion of minutes that document agenda items, discussion of staff concerns and identified action plans and outcomes.
Attends all Clinic Manager meetings.
Serves as a resource to staff and providers for questions and issues pertaining to the EPIC medical record.
Oversees the reconciliation of petty cash with cash paid receipts, in accordance with policy.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Requirements

What you’ll need

Four years administrative support or clinical experience in a healthcare setting required.
High School diploma required.
Bachelor's degree required or equivalent years of healthcare experience will be considered in lieu of a degree.
Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required.

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payroll managementstatistical analysisperformance evaluationprocess workflow changesquality improvement programcompliance monitoringstaff trainingresource managementfinancial managementadministrative oversight

Soft Skills

leadershipcommunicationproblem-solvingteam collaborationorganizational skillsinterpersonal skillsproject planningfeedback facilitationstaff supporttraining coordination

Certifications

Iowa Dependent Adult Abuse Mandatory Reporter trainingIowa Child Abuse Mandatory Reporter training