Mercy Health

Operations

• Provides management oversight of clinics with multiple providers and/or multiple locations including clinics with extended hours of operation, specialty clinics, or urgent care locations.
• Resolves immediate issues in administrative areas (Information Services, Patient Billing, Human Resources) and ensures compliance with regulations, policies and procedures in a timely manner.
• Prepares and monitors clinic payroll per policy.
• Oversees employees' time card maintenance and absence requests.
• Maintains a quality improvement program in coordination with Director and other practice sites.
• Monitors compliance with marketing and patient satisfaction strategies.
• Reports practice performance to the Director, identifying operational efficiencies or areas for improvement.
• Coordinates and gathers statistical information for the Director to prepare financial management and production reports.
• Works with Human Resources to select, orient and train staff.
• Oversees work assignments and training of employees.
• Ensures adequate staffing of the practice site supplementing with resource employees as needed.
• Prepares and participates in feedback with employees, including performance evaluations, corrective action and commendations, working with Human Resources as needed.
• Participates in projects pertaining to designated clinic/providers.
• Acts as a liaison for project planning and develops standards and competencies relating to implementation of such projects.
• Coordinates, educates and implements process workflow changes in the clinic.
• Facilitates and participates in all team and Quality Council meetings, assures the completion of minutes that document agenda items, discussion of staff concerns and identified action plans and outcomes.
• Attends all Clinic Manager meetings.
• Serves as a resource to staff and providers for questions and issues pertaining to the EPIC medical record.
• Oversees the reconciliation of petty cash with cash paid receipts, in accordance with policy.
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Manager, Clinic Operations