Mercury

People Operations

• Serve as the first point of contact for employee and manager inquiries related to People programs, policies, processes, and Workday transactions.
• Provide timely and accurate support for employee lifecycle events including hires, transfers, promotions, compensation changes, leaves of absence, and terminations.
• Partner with cross-functional teams to ensure a seamless employee experience across all People Operations processes.
• Identify opportunities to improve service delivery, streamline workflows, and enhance operational efficiency.
• Perform regular audits and data quality reviews to ensure data integrity across Workday and connected systems.
• Partner with HR, Payroll, Benefits, managers, and employees to administer and troubleshoot issues related to leave administration, performance reviews, benefits enrollment, and other People initiatives.
• Maintain organizational structures including supervisory organizations, positions, job profiles, cost centers, and related configurations.
• Support Workday security administration, including role assignments, security reviews, and user access maintenance.
• Execute and validate mass data updates using Enterprise Interface Builder (EIB) and other Workday tools.
• Troubleshoot Workday issues and partner with HRIS, Payroll, Benefits, and IT teams to resolve system and process concerns.
• Conduct testing for Workday releases, enhancements, business process updates, and system changes.
• Maintain accurate employee records and ensure compliance with company policies and applicable employment regulations.
• Develop and maintain process documentation, standard operating procedures, and knowledge articles.

Senior People Operations Specialist

Analyst

• Configure, maintain, and optimize Workday Core HCM, Payroll, and Absence modules to support business processes and organizational requirements. Provide support for additional Workday modules as requested.
• Maintain compliance with federal, state, and local payroll regulations and absence policies.
• Develop and maintain Workday reports, dashboards, and analytics related to payroll and absence data.
• Support Workday security for new implementations, acquisitions, reorganizations, and system enhancements.
• Collaborate with cross-functional teams and third-party vendors on processes and integrations impacting payroll, time tracking, benefits, and absence management.
• Document system configurations, procedures, testing, recommendations for optimal system setup and migration
• Support audits, reconciliation activities, and year-end processes as needed.
• Partner with HR, Payroll, and business stakeholders to evaluate, implement, and maximize AI-driven solutions within Workday and related HR technologies, driving innovation, process optimization, and scalable operational improvements.

Senior HRIS Analyst

Risk

• Own strategy and execution across multiple fraud domains – including ACH, Check Deposits, Checkbooks, RTP, onboarding, and ATO – with a bias toward action and a high bar for results
• Drive Mercury’s Personal Banking fraud program build-out, applying consumer fintech expertise to design controls and strategies tailored to consumer account holders
• Use data and quantitative analysis to design fraud controls, mitigate risk, and improve customer experience while balancing trade-offs
• Partner with Compliance and Legal to ensure solutions align with regulatory requirements
• Lead cross-functional efforts with Product, Engineering, and Operations to design and implement scalable risk solutions
• Serve as a domain expert across fraud types, proactively identifying gaps and driving systemic improvements across fraud programs
• Define and track metrics that measure both risk effectiveness and customer impact
• Take initiative without waiting to be directed – identify problems, build the case, and push work across the finish line

Senior Risk Strategist – Fraud

Product Marketing

• Own end-to-end GTM strategy across Mercury's three primary growth motions — product-led, sales-led, and partner-led — including segmentation, messaging, channel planning, and cross-functional execution
• Build and maintain the customer journey, messaging, and infrastructure that works across all three motions: shared value propositions and personas that flex appropriately for self-serve onboarding flows, sales conversations, and partner co-marketing
• Partner closely with the Growth product org on strategy and execution for driving top-of-funnel, conversion, activation, and virality.
• Drive pipeline and revenue contribution by partnering with sales leadership on enablement, from battlecards and objection-handling frameworks to deal acceleration content and segment-specific playbooks
• Develop Mercury's partner marketing strategy in collaboration with the partnerships team — including co-marketing programs, partner enablement materials, and joint GTM playbooks that make Mercury the easiest partner to go to market with
• Lead customer and market research to stay ahead of competitive dynamics, identify growth opportunities across segments, and feed insights into product, pricing, and roadmap decisions
• Define and track the PMM metrics that matter for growth — activation rates, pipeline influence, partner-sourced revenue, segment-level conversion — and use them to continuously improve GTM strategy

Senior Manager, Product Marketing – Growth & Revenue

Recruitment

• Develop a deep understanding of Mercury’s values, brand, products, and business model
• Work closely with hiring managers and interviewers to design interview panels, proactively network within the industry, source strong candidates who meet the needs of the business, and close candidates by positioning Mercury as an innovative fintech leader in the Risk and Compliance space
• Shape what success looks like on a newly formed recruiting team, and hold a high culture and hiring bar to ensure we’re able to attract and retain best-in-class Risk and Compliance talent
• Position yourself as a true strategic partner to the GRC teams by keeping abreast of fintech and banking industry trends and talent market, and building a deep understanding of the U.S. banking and financial regulatory environment
• Be a strong advocate for building inclusive, diverse teams across all levels and Risk and Compliance skill sets, and guide hiring teams towards unbiased hiring decisions
• Identify and engage top talent through both passive and active channels, and deliver an exceptional candidate experience as an embodiment of Mercury’s culture and values
• Have the opportunity to lead 0 > 1 recruiting efforts as Mercury expands our business and products, which will require hiring Risk and Compliance professionals with niche skill sets and regulatory knowledge
• Be comfortable working with data and interpreting the story it tells into actionable insights, business recommendations, performance improvements, and recruiting process enhancements

Senior Recruiter – Compliance

Security Engineer

• You will be the operating second to the CISO and own the bank-entity scope of Mercury's 2LOD Information Security program.
• Keep the program examiner-ready by maintaining coherent policy architecture and evidenced controls
• Own the examiner-ready narrative and coordinate the evidence for OCC, FFIEC, FDIC, and FRB examiner inquiries.
• Lead remediation of identified FFIEC IT control deficiencies to ensure charter readiness.
• Manage relationships with internal audit and external assessors.
• Coach and grow the GRC sub-team while running a recurring training cadence.
• Ensure third-party risk evidence holds up to bank-grade scrutiny.

Deputy Chief Information Security Officer

Underwriter

• Own the collections function end-to-end
• Manage and improve collections operations
• Serve as primary owner on collections and servicing policy documentation
• Partner with Legal and Compliance for compliant collections practices
• Define collections performance metrics; track and report on delinquency rates
• Own the end-to-end operational layer across IO credit product variants
• Bring consistency and rigor to underwriting processes
• Monitor pipeline health and manage operational bottlenecks

Underwriting & Servicing Operations Manager – Cards

• Deeply understand the business as a whole and act as an HR partner to leadership across Risk & Banking Ops. You’ll be primarily focused on manager to director levels.
• Provide a consultative approach that combines HR expertise, business savvy, and intuition to diagnose issues and provide creative HR solutions.
• Advise leaders and managers on all things people-related, such as performance management & coaching, employee relations, leveling processes and organizational development.
• Support an organization with a variety of different job families and types of roles; from non-exempt ops, to strategy roles.
• Keep a finger on the pulse of organizational health, and design interventions as you spot potential challenges or areas of risk.
• Partner with cross functional People team colleagues to build impactful programs spanning recruiting, talent management, employee relations, internal mobility, employee engagement.
• Drive key talent processes with your client groups including annual performance reviews, talent planning, and compensation cycles

Senior People Partner – Risk & Banking Ops

Attorney

• Deeply understand the business as a whole and act as a strategic HR partner to executives and leaders across Legal, Compliance, and Risk.
• Provide a consultative approach that combines HR expertise, business savvy, and intuition to diagnose issues and provide creative HR solutions.
• Advise leaders and managers on all things people-related, such as performance management & coaching, employee relations, leveling processes and organizational development.
• Keep a finger on the pulse of organizational health, and design interventions as you spot potential challenges or areas of risk.
• Partner with cross-functional People team colleagues to build impactful programs spanning recruiting, talent management, employee relations, internal mobility, employee engagement.
• Drive key talent processes with your client groups including annual performance reviews, talent planning, and compensation cycles.

Senior People Partner – Legal, Compliance, Risk

Artificial Intelligence

• Define model governance for AI/ML at Mercury.
• Continuously build and enhance the frameworks for validation, monitoring, and governance.
• Own validation, monitoring, and governance of Mercury’s AI/ML model portfolio.
• Partner closely with data scientists, engineers, compliance leads, and product teams.
• Shape Mercury’s approach to model risk management in the context of AI.
• Perform independent validation across predictive ML models and generative AI systems.
• Assess risks in LLM-powered applications and identify model limitations.
• Serve as a trusted advisor throughout the AI/ML lifecycle.
• Help shape responsible AI standards including explainability and bias assessment.
• Develop AI-enabled automation tools and modernize the MRM function.
• Champion MRM as a strategic enabler for AI/ML adoption across teams.

Senior Model Risk Manager – AI/ML

Manager

• Put customers first: Make sure your team's work starts and ends with the customer. Growth that erodes trust isn't growth. You're building a team that earns the right to expand relationships, not one that just chases numbers.
• Lead and coach your team: Run regular 1:1s, business reviews and deal reviews. Give direct, honest feedback. Help each person on your team get meaningfully better at their job.
• Drive expansion revenue: Own your team's commercial targets across product attach, upsell, and wallet share growth. Know which accounts to push and when.
• Use technology to scale: Identify where AI and automation can take operational work off your team's plate so they spend more time talking to customers. Build native automations, design AI-forward workflows, and partner with RevOps and Engineering to push the limits of what your team can do with fewer manual processes.
• Stay nimble and test constantly: Run small experiments to find signal. Test messaging, segmentation, cadence, and channels. Look at the data, learn fast, and adjust. The competitive landscape shifts regularly, and your team's approach needs to shift with it.
• Work cross-functionally: Translate what you're hearing from customers into something Product, Operations, Marketing, and Compliance can act on.

Senior Manager – Relationship Management

Financial Planning and Analysis

• own headcount and operating expense planning
• support strategic resource allocation decisions
• drive annual planning and ongoing forecasting cycles
• provide financial insights to leaders

Strategic Finance – R&D, G&A

• Building and owning the core datasets that power growth decision-making (e.g., CAC, funnel conversion, cohort performance, LTV inputs, cost-to-serve inputs)
• Creating dashboards and tools that enable teams to understand performance across channels, campaigns, and segments
• Translating strategic finance frameworks (e.g., payback models, channel scaling rules, ROI thresholds) into scalable systems and decision tools
• Designing and implementing automations that reduce manual work, standardize decision-making, and accelerate the path from data, to insights, and then to actions
• Partnering with Growth, Marketing, Sales, Partnerships, Product, and Data teams to improve data quality, attribution, and performance visibility
• Supporting forecasting and planning processes related to growth and customer behavior
• Identifying recurring questions or manual processes and proactively building systems, datasets, or tools to eliminate them

Strategic Finance – GTM

Full-stack Engineer

• Lead high-impact, cross-functional projects across Treasury engineering, operations, compliance, and risk teams to build stable and scalable systems and processes
• Play a significant role in defining the technical architecture and experience of the Treasury product
• Collaborate with product, design, and operations to ship thoughtful features for our customers and internal users
• Feel a strong sense of product ownership and actively seek responsibility – we want someone excited to help shape and build Mercury’s future
• Join a team of experienced and junior product engineers managing billions of dollars of customer assets

Senior Software Engineer – Treasury

Growth Marketing

• Set the strategy across all areas of growth marketing (paid, demand gen, martech, lifecycle, website optimization, SEO/GEO)
• Think across channels and full funnel – the work doesn’t stop when the customers join, we need to activate and monetize them (we are launching new products all the time)
• Hire, manage, and develop a team of marketers and agencies (will inherit a talented team of 11)
• Create a team culture of relentless execution, experimentation, and curiosity (everything from trying new ad creative to trying new technology)
• Be extremely data driven and be excellent at defining, setting, and reporting on full-funnel KPIs (working with a data science team)
• Develop strong relationships with sales, partnerships, and product/engineering teams to collaborate on growth strategy across the company
• Be a crucial voice of marketing leadership; understanding how to hit growth goals while staying true to the brand and putting the customer first
• Make strong, principled decisions and influence a cross-functional group to execute