Senior Design Operations Program Manager

Mercury

Senior Design Operations Program Manager integrating design processes for Mercury's fintech solutions across teams and workflows. Advocating for design efficiency and culture improvement in a growing organization.

Posted 5/4/2026full-timeRemote • California, New York • 🇺🇸 United StatesSenior💰 $163,000 - $203,800 per yearWebsite

About the role

Key responsibilities & impact

Build simple processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year without unnecessary overhead.
Lead activities and initiatives that support a healthy design culture and quality goals such as all hands, onsites, and other team rituals.
Champion initiatives that elevate our employer brand and grow the Design team’s external presence through events, content, and community engagement.
Drive onboarding and enablement: Maintain and update onboarding programming in partnership with EPD Ops to ensure new designers ramp quickly and effectively.
Support tooling and workflow. Manage design tooling and partner with Procurement to secure new tools that improve efficiency, collaboration, and AI fluency.
Provide thought partnership to Design leaders, consulting and facilitating decision-making and collaborating on new ideas and initiatives.
Cultivate positive relationships with our partners to effectively identify and co-create solutions to address team roadblocks and inefficiencies.
Collaborate with designers, design leaders, and cross-functional partners along with partnering with Product Ops, Research Ops, and Eng Ops in supporting programs and processes across Eng, Product, and Design.

Requirements

What you’ll need

3-6+ years of experience in a design-focused operations or program management role
Excellent interpersonal, presentation, and communication skills.
Demonstrated high bar for quality and attention to detail, and fostering accountability.
Proven ability to influence without authority and coordinate across teams, product areas, and platforms to land new ways of working.
Demonstrated ownership of complex horizontal programs, including scoping, sequencing, making trade-offs, and engaging the right partners.
Ability to reflect, adapt quickly, and continuously improve in response to changing priorities and feedback.
Skill in anticipating and mitigating risks across people, process, and tools.
History of driving operational excellence by improving systems end-to-end, not just delivering individual projects.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementdesign operationsonboarding programmingworkflow managementprocess improvementrisk mitigationoperational excellencecollaborationquality assuranceevent management

Soft Skills

interpersonal skillspresentation skillscommunication skillsinfluence without authorityaccountabilityadaptabilityproblem-solvingrelationship buildingdecision-makingteam coordination