Manager – Account Fraud Enablement

Mercury

Manager of Account Fraud Enablement at Mercury ensuring effective fraud prevention policies and training. Lead a team in fraud operations and partner across fraud organizations.

Posted 4/29/2026full-timeRemote • California, New York, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $138,800 - $192,800 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop the Account Fraud Enablement team
Own the quality control program
Scale BPO operations
Build and maintain fraud policies and procedures
Drive fraud domain trend analysis
Own tooling and process improvements
Support audit and compliance readiness
Partner across the fraud org

Requirements

What you’ll need

Has 3+ years of people management experience in fraud operations, risk operations, trust & safety, or a similar investigative/operational environment
Has built or meaningfully scaled an enablement function: training programs, QC/QA frameworks, SOP libraries, or onboarding curricula for operational teams
Has experience managing or partnering closely with BPO operations, including training design, quality calibration, and performance governance
Understands fraud investigations at a practitioner level
Brings strong opinions on quality
Brings strong project and program management rigor
Is comfortable operating in ambiguity
Communicates clearly and concisely in writing, in meetings, and in the documentation your team produces
Has a track record of developing talent

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud operationsrisk operationsquality controltraining programsQC frameworksSOP librariesBPO operationsfraud investigationsproject managementprogram management

Soft Skills

people managementcommunicationtalent developmentoperating in ambiguityquality focus