Senior Benefits Consultant

Mercury

Benefits Broker assisting customers in designing benefits packages and managing enrollment processes. Using tech to simplify HR and benefits for SMBs and startups.

Posted 4/16/2026full-timeRemote • California, New York, Oregon • 🇺🇸 United StatesSenior💰 $109,500 - $152,100 per yearWebsite

About the role

Key responsibilities & impact

Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage
Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time
Keep our systems current with the right health insurance information so nothing downstream breaks
Communicate proactively with customers to resolve issues before they become problems
Build and refine the internal processes that ensure no enrollment ever gets missed
Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations
Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal

Requirements

What you’ll need

An active Life & Health broker license. This is required to be considered for this role
Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups
Exceptional detail orientation to help you build resilient systems and processes
Deep customer empathy to default to what's actually best for the customer, not what's easiest for you
Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English
Be in the top 5% of your peers, and the people who've worked with you would agree.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

benefits package designenrollment process managementinsurance form submissionproblem-solvingprocess refinementclient lifecycle managementopen enrollment management

Soft Skills

detail orientationcustomer empathyclear communicationproactive issue resolution

Certifications

Life & Health broker license