Senior Benefits Consultant
Mercury
full-time
Posted on:
Location Type: Remote
Location: California • New York • United States
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Salary
💰 $109,500 - $152,100 per year
Job Level
About the role
- Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage
- Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time
- Keep our systems current with the right health insurance information so nothing downstream breaks
- Communicate proactively with customers to resolve issues before they become problems
- Build and refine the internal processes that ensure no enrollment ever gets missed
- Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations
- Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal
Requirements
- An active Life & Health broker license. This is required to be considered for this role
- Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups
- Exceptional detail orientation to help you build resilient systems and processes
- Deep customer empathy to default to what's actually best for the customer, not what's easiest for you
- Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English
- Be in the top 5% of your peers, and the people who've worked with you would agree.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits package designenrollment process managementinsurance form submissionproblem-solvingprocess refinementclient lifecycle managementopen enrollment management
Soft Skills
detail orientationcustomer empathyclear communicationproactive issue resolution
Certifications
Life & Health broker license