Director, Claims

Mercury Insurance

Divisional Claims Manager at Mercury responsible for leading a team overseeing Auto Claims operations. Focus on improving customer outcomes and operational efficiency in a remote setting.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesLead💰 $183,576 - $224,371 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of claims procedures, systems, and compliance standards while leading a geographically dispersed team to achieve high customer satisfaction and operational efficiency. Proficient in data analysis and reporting to drive strategic improvements and maintain a productive work environment.

Highest-signal resume keywords

Claims Handling ExperienceLeadership ExperienceAdvanced Communication SkillsAnalytical SkillsConflict Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProceduresClaims SystemsLiability EvaluationDamage EstimatingSettlement NegotiationLegal ComplianceData AnalysisReportingPortfolio ManagementProcess Improvement

Soft Skills

Team LeadershipMotivationCollaborationEngagement FacilitationProblem Resolution

Tools & Technologies

MS OfficeClaims-Related Software

Certifications & Qualifications

Bachelor’s DegreeCPCUAIC

Industry Keywords

Auto CasualtyAuto LiabilityAuto Physical DamageClaims InnovationCustomer SatisfactionExpense ManagementSuccession PlanningEmployee RetentionCompliance StandardsBusiness Profitability

About the role

Key responsibilities & impact

Direct the operations and claim activities of a geographically dispersed team covering auto casualty, auto liability, and auto physical damage disciplines for personal claims; maintain overall accountability for people leadership, loss cost/expense management, customr satisfaction, and compliance.
Motivate, monitor, and develop team members to maintain a knowledgeable and highly skilled claims team; create a productive, supportive work environment focused on world-class claims service.
Exercise independent judgment on personnel and legal claims matters with significant impact on loss costs, expenses, consumer loyalty, and employee relations.
Complete detailed analysis and deliver executive-level reporting on complex business issues, including status updates on key business objectives within and across divisions.
Assist in the creation of strategies and solutions to drive the future of claims in alignment with corporate objectives and key results.
Work with cross-functional business partners in Product, Underwriting, Sales, and other areas to improve portfolio management, product implementation, and business profitability.
Partner with Claims Innovation to conduct tests and learns, design processes, and implement improvements to accuracy, expenses, and service within the respective line of business.
Collaborate with leaders to identify trends and direct the implementation of opportunities for improvement to achieve key results; ensure understanding of business objectives, results, and processes within their teams.
Monitor overall compliance with established claims practices and motivate employees toward industry-leading process compliance and outcomes.
Identify a diverse pool of team members and leaders for succession planning and leadership development; maintain appropriate team balance to achieve business results and resource continuity.
Some travel may be required.

Requirements

What you’ll need

Bachelor’s Degree required
CPCU, AIC, or other insurance-related designations
10 years of complex claims handling experience; 7+ years in a leadership capacity
Advanced written and verbal communication skills to professionally represent the Company in multi-channel correspondence with internal and external customers
Ability to create a vision and influence large groups; demonstrated ability to lead through change
Ability to facilitate engagement to maintain high morale and ensure employee retention
Strong collaboration skills; operates as one team with a common goal
Advanced knowledge of claim procedures, claims systems, coverage, evaluation, liability, damage estimating, settlement, and adherence to applicable legal compliance standards
Advanced analytical skills to reconcile, manipulate, and recognize trends in data
Superior conflict management and problem resolution skills with the ability to manage internal and external customer relationships
Demonstrated proficiency with MS Office products (Outlook, Word, Excel, Teams) and claims-related software
Highly organized and detail oriented.

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more