Theft & Fire Claims Specialist

Mercury Insurance

Claims Specialist at Mercury Insurance investigating and resolving auto theft claims. Ensuring timely settlement and coordinating with various departments on claim evaluations and processes.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $32,363 - $56,701 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical abilities and attention to detail in evaluating auto theft claims, while effectively communicating with customers and collaborating with various departments. Proficient in claims processing and maintaining accurate documentation in compliance with company policies.

Highest-signal resume keywords

Claims EvaluationNegotiation SkillsAttention to DetailEffective CommunicationAnalytical Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingSubrogation EvaluationData VerificationMulti-taskingIndependent Judgment

Soft Skills

Emotional IntelligenceRapport BuildingCustomer Service PassionCollaboration

Tools & Technologies

MS OfficeClaims Related Software

Certifications & Qualifications

Associate's Degree

Industry Keywords

Auto Theft ClaimsFraudulent ClaimsCompany PoliciesClaims Training Program

About the role

Key responsibilities & impact

Investigates, evaluates, and settles auto theft claims based upon theft-related damage of recovered vehicles and current value of un-recovered vehicles
Negotiate settlement and secure appropriate documents; issue drafts for adjusted claims as necessary
Close files according to Company procedures
Evaluate claim for subrogation potential and screen for possible coverage problems, fraudulent claims or questionable activity and recommend transfer of file to appropriate department for further investigation
Notify appropriate agencies/departments of theft information such as, N.I.C.B., agents, attorneys, and underwriting
Maintain diary of claims pending and update file information; continually review and monitor progress and expense of claims pending
Includes completion of the formal claims training program, which may require overnight travel for at least 1 week

Requirements

What you’ll need

Minimum: Associate's degree (2-year program) or equivalent formal training program or 6 - 12 months related experience
Solid comprehension of basic principles and practices of Company policies and procedure upon completion of formal and informal training
Ability to build rapport, has emotional intelligence
Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with customers, claimants, rental companies, etc.
Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products in a timely manner
Must be able to regularly exercise independent judgment which may have a moderate impact on the Company in areas of costs, consumer loyalty, and legal complications
Requires critical attention to detail for functions such as entering, verifying, comparing data and accuracy in work
Analytical ability necessary to interpret and evaluate relevant information essential in resolving claims
Ability to respond to inquiries or complaints from customers making decisions based on policies and procedures with the support of management
Has a passion for serving customers in their time of need
Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software
Collaborates well with others

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more