Appraisal Specialist

Mercury Insurance

Appraisal Specialist negotiating vehicle total loss settlements at Mercury Insurance. Handling cash value research and ensuring excellent customer service throughout the process.

Posted 7/22/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $32,363 - $56,701 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in vehicle valuation and claims processing, with strong capabilities in customer service, negotiation, and documentation management. Proficient in utilizing MS Office products and claims-related software to enhance operational efficiency and maintain compliance with company policies.

Highest-signal resume keywords

Adjuster's LicenseTotal Loss HandlingCustomer Service ExperienceMS Office ProficiencyNegotiation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle ValuationClaims ProcessingDocumentation ManagementMarket AnalysisDMV Report ReviewConflict ResolutionProcess ImprovementMulti-taskingFast-paced Environment AdaptabilityEmotional Intelligence

Soft Skills

Advanced Communication SkillsCollaborationSelf-motivationAccountabilityCustomer Engagement

Tools & Technologies

MS Office (Outlook, Word, Teams)Claims Related Software

Certifications & Qualifications

Adjuster's License

Industry Keywords

Total LossMarket TrendsClaims TrainingCustomer RelationsHigh Call Volume

About the role

Key responsibilities & impact

Research actual cash value of vehicles by gathering and analyzing current market information to reach an equitable settlement of damages for losses due to theft and collision, while maintaining good customer service and shop relations.
Confirms title status, researches any customizations, prior damage and condition. Identifies irregularities such as vehicles with salvage titles, grey market vehicles, custom/modified vehicles, and prior damage to determine their true market value.
Reviews DMV reports and identifies the correct transfer of ownership documents to send to the registered owner, secures lienholder payoff amounts and Letter of Guarantee.
Negotiates storage fees with body shops and towing yards.
Responds to written correspondence in a timely and efficient manner. Routes correspondence to Claims Document Processing to obtain correct paperwork when needed.
Stays updated on current vehicle values, industry and market trends, State licensing, and Company policy and procedures.
Contacts adjusters to confirm coverage, determine potential limits issues or possible fraudulent activity, and obtains approval to settle property damage.
Initiates contact with insureds/claimants or their representatives regarding total loss.
Completes and maintains comprehensive documentation of material damage information for assigned files and submits appropriate reports in a timely manner.

Requirements

What you’ll need

Minimum: High School Diploma or GED
You will be required to obtain a Company sponsored Adjuster’s license to handle claims, which will include a fingerprint background check, to be secured upon hire.
Minimum: Experience with Total Loss handling or customer service experience.
Preferred: 6+ months related experience.
Preferred: Experience with handling high call volume in a professional call center.
Minimum: Solid comprehension of basic principles and practices of Company policies and procedures upon completion of formal and informal Claims Training.
Minimum: Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products to expedite a claims resolution.
Minimum: Has a passion for serving customers in their time of need.
Minimum: Possesses advanced written and verbal communication skills to professionally represent the Company in multi-channel correspondence with internal and external customers.
Minimum: Ability to facilitate engagement to maintain high morale and ensure employee retention.
Minimum: Collaborates well with others.
Minimum: Ability to build rapport utilizing emotional intelligence.
Minimum: Views conflict resolution as an opportunity.
Minimum: Has self-motivation and accountability while working remotely.
Minimum: Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software.
Preferred: Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.
Preferred: Takes ownership of any process they can improve.
Preferred: Assumes positive intent in all interactions.
Preferred: Seeks growth within and beyond this role.

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more