Claims Support Specialist II

Mercury Insurance

Claims Support Specialist managing inbound and outbound calls in a high volume contact center. Join a recognized team at Mercury Insurance, focusing on customer service and claims support.

Posted 7/13/2026full-timeRancho Cucamonga • California • 🇺🇸 United StatesJunior💰 $35,420 - $43,413 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in managing high-volume inbound and outbound calls in a virtual contact center environment while maintaining a positive and professional demeanor. Strong written and verbal communication skills, along with attention to detail and accuracy, are essential for effectively addressing customer concerns.

Highest-signal resume keywords

Customer InteractionActive ListeningWritten And Verbal CommunicationAttention To DetailContact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TypingComputer SkillsStandard ProceduresClaims ActivitiesOffice Experience

Soft Skills

EmpathyProfessional DemeanorPositive Attitude

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Virtual Contact CenterInbound CallsOutbound CallsCustomer SupportFast-Paced Environment

About the role

Key responsibilities & impact

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!
The primary role of this position may be working in a fast-paced high volume remote virtual contact center environment or office that requires 100% phone-based customer interaction.
Performing routine support duties and working activities according to standard procedures will also be required.
Handling both inbound and outbound calls.
Working claims activities to support the business, customers, and the company.

Requirements

What you’ll need

High School diploma or GED equivalent
A minimum of 1-year general office or related company experience
Equivalent combination of education, service and/or contact center experience
Ability to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.
Must be proficient in the following skill sets; written and verbal communication, typing, excellent computer skills, and appropriate and/or proper grammar.
General knowledge of department procedures and operations.
Requires constant attention to detail and accuracy in work.

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more