Vendor Management Specialist

Mercury Insurance

Vendor Management Specialist overseeing vendor network performance and compliance in Property Claims at Mercury Insurance. Collaborating with teams to ensure timely and quality vendor services.

Posted 6/23/2026full-timeRancho Cucamonga • California • 🇺🇸 United StatesMid-LevelSenior💰 $76,829 - $142,213 per yearWebsite

About the role

Key responsibilities & impact

Collaborates with Vendor Management to own the development, execution, compliance, maintenance and oversight of assigned Vendor Partners in our Property Claims vendor network.
Monitors performance and compliance of approved vendors to ensure the highest quality outcomes and compliance to KPI/SLA are being met.
This includes performance audits, estimate reviews, qualifications monitoring (licensing, insurance, ensure good standing, financial, criminal background checks, monitoring online reviews and social media), and dispute resolutions.
Develop and provide performance reports and recommendations to Vendor Management and Claims Leaders on Vendor Performance.
Perform vendor meetings to discuss performance standards and strategic initiatives on monthly/quarterly cadence as needed.
Assists in comparing, evaluating, and vetting available alternative Vendor Partners who could provide accuracy, cost, and/or service improvements to vendor products in the market.
Provide results reporting along with action plans for vendor performance improvement to the Claims organization.
Be able to seamlessly transition between various methods of inspection, including physical, video, or photo, to perform field and virtual inspections related to vendor performance management or dispute resolution. (company car provided)
This will involve travelling to our customers’ homes or to Vendor corporate locations to conduct on-site inspections.
Execute special projects in support of department goals and initiatives.
Contribute, plan, and coordinate tasks. Other functions may be assigned.

Requirements

What you’ll need

Bachelor’s Degree or equivalent combination of education and/or experience
Valid driver’s license is required
Ability to obtain state specific or service specific property claims licensing, as required
Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both
Have prior experience using estimating software like Xactimate
Are known for clear and professional communication, both written and verbal
3-5+ years of successful Property Claims leadership, quality assurance

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

vendor managementperformance auditsestimate reviewsqualifications monitoringdispute resolutionperformance reportingvendor performance improvementproperty claims licensingestimating softwareproperty claims training

Soft Skills

clear communicationprofessional communicationcollaborationplanningcoordinationorganizational skillsleadershipproblem-solvingadaptabilityattention to detail

Certifications

Bachelor’s Degreeproperty claims licensing