NOC Engineer II

Mercury Insurance

NOC Engineer II monitoring and maintaining operational integrity of Mercury Insurance's enterprise infrastructure. Responsible for process documentation and management of NOC tools and applications.

Posted 5/2/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $76,829 - $142,213 per yearWebsite

Tech Stack

Tools & technologies

JavaPerlPythonServiceNowSplunk

About the role

Key responsibilities & impact

Monitor and maintain all software products and production environment on available tools; provide documentation for process changes and format updates;
Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance;
Minimize risk and exposure to system security and business interruptions on company's infrastructure;
Actively participate in disaster recovery and BCP events.
Administration of all NOC owned tools/applications including scripting, customizations, report building, alert modifications, automations and maintenance
Process documentation (KB)
User/system impacted incident management and resolutions, including working with multiple IT groups, Incident Managers, open business communications and reporting to IT Senior Leadership
Mentoring/Training
Regular attendance on a full-time schedule of at least 8 hours and 40 hours per week
Have good communication skills (including public speaking, critical business writing skills, process documentation and knowledge base article composure)

Requirements

What you’ll need

Minimum: BS degree in Computer Science, Information Technology, or related field; or equivalent combination of education or work experience
Minimum : 2-5 years of Network Operations Center (NOC) experience, applications, and related technologies
Preferred: 1+ years of experience integrated with CI/CD.
1+ years working side by side with DevOps.
Knowledge and Skills: SolarWinds, PRTG, Splunk, App Dynamics, ServiceNow, ExtraHop, Incident Management, Communication tools, EverBridge
CI/CD integration
Monitor alert with DevOps
Other monitoring tools (e.g. Nagios, ScienceLogic, OpsView, BMC Helix, etc.)
Other Log Monitoring tools
F5 and load balancers
Firewall/router/networking equipment
Enterprise level process and escalations
Some Scripting/coding in Python, Java, Perl, C, BASH, Shell, and ITIL Foundations certifications (V3 or V4)
Familiarity with Data Center Firelife systems, CRAC/HAVC units, UPS’, and Data Center Generators

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

scriptingcustomizationsreport buildingautomationsincident managementCI/CD integrationmonitoring toolsscripting in Pythonscripting in Javascripting in BASH

Soft Skills

communication skillspublic speakingcritical business writingmentoringtraining

Certifications

ITIL Foundations V3ITIL Foundations V4