Support Specialist II – Legal

Mercury Insurance

Support Specialist II providing phone and clerical support within Mercury Insurance's legal team. Engaging with customers, processing forms and documents effectively.

Posted 4/28/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $30,390 - $48,544 per yearWebsite

About the role

Key responsibilities & impact

Provide phone support as well as performing routine but varied clerical and support duties according to standard procedures
Types and transcribes assignments such as business correspondence, forms and reports
Direct contact with customers, may compile information for reports, and processing forms and documents
Transferring and escalating potential calls to the appropriate department if needed

Requirements

What you’ll need

Completion of a high school education
A minimum of 1 year general office or related Company experience
Written and verbal communication skill to proofread and edit routine forms, reports and business correspondence
General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records
Ability to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times

Benefits

Comp & perks

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

written communicationverbal communicationproofreadingeditingcustomer serviceempathyprofessionalismtime management

Certifications

high school diploma