Property Claims Examiner II
Mercury Insurance
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $76,829 - $142,213 per year
About the role
- Investigate and resolve Homeowners claims of moderate complexity in a prompt and efficient manner.
- Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes.
- Ability to use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting.
- Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate.
- Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
- Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements.
- Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion.
- At times may direct, monitor, and review files handled by independent adjusters to conclusion.
- Other functions may be assigned.
Requirements
- Bachelor’s degree preferred or equivalent combination of education and experience.
- Ability to obtain state specific property claims licensing, as required.
- Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.
- Have prior experience using estimating software like Xactimate.
- Experience in a related field: property claims experience, customer service environment, construction, restoration, mitigation.
- Are known for clear and professional communication, both written and verbal.
- Are bilingual and/or have prior military experience is a plus.
- 3-5+ years equivalent industry experience is preferred.
Benefits
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims investigationdamage estimationfile documentationnegotiationcustomer serviceproperty claims licensingestimating softwareXactimatevirtual collaborationsettlement authority
Soft Skills
communicationcustomer satisfactiontime managementproblem-solvinginterpersonal skillsorganizational skillsleadershipadaptabilityprofessionalismbilingual communication
Certifications
Bachelor’s degreeproperty claims licensingformal property claims training