FleetShare Operations Specialist

Merchants Fleet

FleetShare Ambassador role supporting product clients in Birmingham, Alabama. Focus on superior customer service and operational management for FleetShare product.

Posted 7/30/2026full-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing FleetShare operations, including vehicle inspections, maintenance coordination, and client relationship management. Proficient in KPI reporting and troubleshooting technology issues to enhance service delivery.

Highest-signal resume keywords

FleetShare Operations ManagementKPI ReportingClient Relationship ManagementVehicle InspectionsTroubleshooting Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fleet ManagementDocumentation FacilitationBilling ManagementVehicle RegistrationRepairs Coordination

Soft Skills

Consultative CommunicationDeadline ManagementRelationship Building

Tools & Technologies

FleetShare Technology

Certifications & Qualifications

Valid U.S. Driver's License

Industry Keywords

Utilization ManagementOperational CollaborationCross-Departmental CoordinationCustomer Challenges

About the role

Key responsibilities & impact

Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary.
Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners.
Facilitate documentation for new or renewing FleetShare users.
Conduct inspections for new vehicles entering the program.
Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access.
Build and maintain relationships with key onsite contacts within client operations.
Manage usage in the defined territory to increase utilization and income.
Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles.
Provide KPI reporting for the assigned territory internally and externally as required.
Coordinate vehicle movements and material shipments within the territory.
Handle billing for charges incurred within the assigned territory.
Collaborate with cross-departmental teams within Operational and Technical departments.
Troubleshoot product technology onsite as needed.
Take on additional projects as assigned.
Use of personal vehicle is required with travel reimbursement.
Travel as necessary to current and future FleetShare locations within the territory of Birmingham, Alabama

Requirements

What you’ll need

Proven experience in managing deadlines and providing feedback on trends and customer challenges.
Must hold a valid U.S. driver's license and an acceptable driving record at time of hire.
Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company’s vehicle insurance carrier. Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks.

Benefits

Comp & perks

Great benefits package
Opportunities for growth
Travel reimbursement
Employee satisfaction score of 84%