Training and Technology Adoption Manager

Merchant & Gould P.C.

Training and Technology Adoption Manager responsible for managing employee training at Merchant & Gould. Collaborating with IT and HR to enhance firm technology skill development.

Posted 7/16/2026full-timeKnoxville • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in training program development and implementation, with a strong focus on enhancing user expertise and productivity. Proficient in adapting training approaches to diverse learning styles while effectively communicating technical information across various audiences.

Highest-signal resume keywords

Training Program DevelopmentMicrosoft Office SuiteProject ManagementInterpersonal CommunicationPrompt Engineering Best Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Initiatives ManagementWorkflow Process ImplementationDocumentation CreationUser OnboardingSkill Development Programming

Soft Skills

Emotional IntelligenceOrganizational SkillsVerbal CommunicationWritten CommunicationCollaboration

Tools & Technologies

Microsoft WindowsIManage

Industry Keywords

Training Needs AnalysisTechnical CommunicationLearning Styles AdaptationAI Content EvaluationConfidentiality Considerations

About the role

Key responsibilities & impact

Manage and implement training initiatives related to workflow/process as well as computer programs, software and applications
Communicate and collaborate with firm leadership to ensure all strategic initiatives are being supported from a training perspective
Develop programming to promote skill development to enhance user expertise and improve productivity of the Firm’s employees
Deliver new hire orientation; oversee new hire onboarding and other developmental training programs including conducting follow-ups to quickly integrate new hires into the Firm
Proactively establish positive working relationships across the firm, partnering with the department chairs within the organization
Collaborate with administrative and attorney practice leaders to analyze training needs
Create documentation for all trainings and develop/manage repository for training resources

Requirements

What you’ll need

Minimum of three (3) days in the office required
Excellent computer skills; experience working in a Microsoft Windows environment and experience with a major Windows application(s), preferably Word and the Microsoft Office Suite, iManage
Thorough command of the industry language and the ability to effectively communicate technical information to a variety of technical and non-technical users
Ability to recognize student learning styles and technical ability and to adapt training approach accordingly
Self-directed with strong organizational and project management capabilities
High emotional intelligence with excellent interpersonal, verbal and written communication skills
Strong understanding of prompt engineering best practices, including context-setting, iterative prompting, confidentiality considerations, and evaluating AI-generated content for accuracy, quality, and compliance with firm standards

Benefits

Comp & perks

a competitive salary with a bonus plan
a comprehensive benefits package that includes employee medical, dental, vision, life, AD&D insurance, short- and long-term disability
401(k) match
parenting leave
ten firm holidays