Training and Technology Adoption Manager

Merchant & Gould P.C.

Training and Technology Adoption Manager responsible for training and technology adoption at Merchant & Gould, a leading intellectual property law firm. Collaborating with IT and HR for skill development and onboarding.

Posted 7/16/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and delivering training programs tailored to diverse learning styles, with a strong command of Microsoft Office Suite and iManage. Capable of managing onboarding processes and collaborating effectively with leadership to enhance user productivity through innovative software solutions.

Highest-signal resume keywords

Training Program DevelopmentMicrosoft Office Suite ProficiencyIManage ExperienceEmerging AI ToolsetsProject Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DeliveryDocument ComparisonMetadata CleaningPrompt Engineering Best PracticesVirtual Training FacilitationClassroom-Style TrainingOne-on-One TrainingTechnical Documentation CreationUser Adoption StrategyPerformance Evaluation Record Keeping

Soft Skills

Excellent Communication SkillsHigh Emotional IntelligenceOrganizational SkillsTime ManagementInterpersonal Skills

Tools & Technologies

Microsoft Windows EnvironmentMicrosoft Office SuiteIManageAI PlatformsTraining Resource Repository

Industry Keywords

Legal Software ApplicationsTraining Needs AnalysisUser SupportWorkflow ManagementProcess Improvement

About the role

Key responsibilities & impact

Manage and implement training initiatives related to workflow/process as well as computer programs, software and applications
Communicate and collaborate with firm leadership to ensure all strategic initiatives are being supported from a training perspective
Develop programming to promote skill development to enhance user expertise and improve productivity of the Firm’s employees
Deliver new hire orientation
Oversee new hire onboarding and other developmental training programs including conducting follow-ups to quickly integrate new hires into the Firm
Proactively establish positive working relationships across the firm, partnering with the department chairs within the organization
Supports COO in working with PGLs and IT to evaluate and recommend new software
Schedules demos, includes appropriate stakeholders and gathers feedback on potential new and/or upgraded products
Collaborate with administrative and attorney practice leaders to analyze training needs
Support development and delivery of training and documentation of practice-specific processes and procedures
Create documentation for all trainings and develop/manage repository for training resources
Keep record of training attendance to provide to HR during performance evaluations
Coordinate user adoption strategy and communication for the roll-out of new software and processes to ensure that initiatives are embraced at all levels of the Firm
Provides open “office hours” for one-on-one user support for specialized or demanding skill sets for all desktop applications

Requirements

What you’ll need

Minimum three (3) days in the office required
Excellent computer skills
Experience working in a Microsoft Windows environment and experience with a major Windows application(s), preferably Word and the Microsoft Office Suite
iManage experience
Traditional legal software application needs such as Table of Authorities, metadata cleaning, document comparison
Emerging AI toolsets and platforms
Excellent presentation skills
Extensive experience delivering training programs in a range of environments and formats including virtual, video, hand-outs, live, class-room-style and one-on-one
Ability to quickly learn new technology platforms and applications
Ability to recognize student learning styles and technical ability and to adapt training approach accordingly
Self-directed with strong organizational and project management capabilities
Time-management and multi-tasking abilities in managing multiple priorities in a fast-paced work environment
High emotional intelligence with excellent interpersonal, verbal and written communication skills
Thorough command of the industry language and the ability to effectively communicate technical information to a variety of technical and non-technical users
Strong ability to perceive and analyze problems, plan and develop alternatives and implement solutions
Strong understanding of prompt engineering best practices, including context-setting, iterative prompting, confidentiality considerations, and evaluating AI-generated content for accuracy, quality, and compliance with firm standards
Requires periodic travel to Merchant & Gould’s offices
Tolerate repetitive movement associated with heavy computer work (e.g., typing, executing other related keyboard functions, clicking a mouse)
Lift files of various size and weight, generally 3-20 lbs.

Benefits

Comp & perks

a competitive salary with a bonus plan
a comprehensive benefits package that includes employee medical, dental, vision, life, AD&D insurance, short- and long-term disability, 401(k) match, parenting leave, and ten firm holidays