Mercafacil

Junior Implementation Analyst – Project Management

Mercafacil

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • Brazil

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Job Level

Junior

Tech Stack

ERP

About the role

  • Your mission will be to be the key person ensuring that our new clients—food retail businesses of all sizes—have an excellent implementation experience.
  • In this role, you will lead the implementation project for our products, ensuring the systems meet each client's requirements and that integrations with partner ERPs are successful.
  • Lead the Kick-off: Be the first technical point of contact with the client to start the implementation project.
  • Manage the Project: Schedule and facilitate regular alignment and follow-up meetings, ensuring the client is always aware of the next steps.
  • Analyze and Plan: Identify each client's profile and needs to anticipate project scope, foresee potential challenges, and ensure smooth delivery.
  • Document and Record: Keep all records and project progress up to date in our internal tools (such as Jira), following Mercafacil's quality standards.
  • Collaborate and Integrate: Continuously interact with Mercafacil's partner areas (Development, Support, Sales, Customer Success) to ensure project delivery on time and with the highest quality.

Requirements

  • You are a natural problem-solver. You focus on solutions, not obstacles, and have a proactive attitude to make things happen.
  • Organized. You can manage multiple tasks and projects simultaneously while staying calm and meeting deadlines.
  • Strong communicator. You express yourself clearly (written and verbal), are comfortable picking up the phone, and feel confident leading meetings.
  • Analytical mindset. You can extract information from spreadsheets and systems to support your decisions and guide clients.
  • Engaged and quick learner. You have a high capacity and willingness to absorb technical knowledge about our products and integrations.
  • Team player. You understand that collaboration is essential for everyone’s success.
  • Previous experience with software implementation, especially in technology (SaaS) companies.
  • Experience in corporate customer service or client relationship roles (B2B).
  • Practical knowledge of the retail sector, especially food retail.
  • Proven experience using Jira for project management.
  • Previous experience working directly with a management system (ERP).
Benefits
  • Health insurance (SulAmérica or Central Nacional Unimed, depending on your primary region) for you and your dependents—no monthly premium; co-pay applies based on use;
  • Dental insurance (Odontoprev) for you and your dependents—no monthly premium; co-pay applies based on use;
  • Telemedicine (Dasa) offering various online care options with no referral required and no co-pay;
  • Meu Doutor: family doctor service available to employees and dependents enrolled in the medical plan;
  • Pregnancy program (for employees or dependents), supporting a safer and more comfortable experience during pregnancy, delivery, and postpartum;
  • Free seasonal flu vaccine for you and your dependents;
  • Prevenar 13 vaccine to help protect against 13 types and subtypes of pneumococcal bacteria;
  • Life insurance;
  • Gympass;
  • Extended maternity and paternity leave;
  • Flexible benefits via the Caju card | meal and food vouchers (VR/VA);
  • Birthday off to celebrate your birthday;
  • Day off for moving house;
  • Extended honeymoon leave to enjoy your honeymoon at ease;
  • No dress code;
  • Performance reviews;
  • Corporate University;
  • Culture of frequent feedback and regular 1:1s.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software implementationproject managementdata analysisproblem-solvingclient relationship management
Soft skills
organizational skillscommunication skillsanalytical mindsetteam playerproactive attitude