Mercafacil

Junior Infrastructure Analyst

Mercafacil

full-time

Posted on:

Location Type: Hybrid

Location: Curitiba • 🇧🇷 Brazil

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Job Level

Junior

About the role

  • Ensure the proper operation and availability of the company's IT infrastructure resources, providing efficient support to on-site and remote employees, and keeping equipment, accounts and the network organized, up to date and operational.
  • Manage and maintain devices (desktop computers, laptops, mobile phones, monitors), both on-site and remote, including shipping via courier/post to remote employees;
  • Maintain and update the IT inventory, keeping a complete record of assets and movements;
  • Manage access and accounts in Google Workspace (emails, groups, permissions);
  • Monitor and ensure the stability of the internal internet network and connectivity resources;
  • Perform minor repairs and maintenance on IT equipment;
  • Liaise and negotiate with infrastructure solution and service providers;
  • Support employees with IT-related requests, prioritizing speed and quality of service.

Requirements

  • Previous experience in infrastructure support and IT asset management;
  • Knowledge of Google Workspace (account and access administration);
  • Familiarity with networking and the ability to identify and resolve connectivity issues;
  • Organized and detail-oriented, especially in inventory control and equipment logistics;
  • Problem-solving mindset, proactive attitude and good communication skills;
  • Ability to handle multiple concurrent requests and prioritize effectively;
  • Experience dealing with vendors and a focus on optimizing costs and lead times;
  • Experience with equipment logistics for remote teams (shipping, receiving and returns control);
  • Basic hardware maintenance skills (component replacement, simple upgrades, internal cleaning);
  • Experience with inventory and IT asset management tools;
  • Certifications or courses in infrastructure, networking or Google Workspace;
  • Basic knowledge of information security as applied to the corporate environment;
  • Ability to document processes and create simple user guides for end users.
Benefits
  • SulAmérica or Central Nacional Unimed medical coverage depending on the predominant region for you and your dependents, with no monthly fee and subject to copay for usage;
  • Odontoprev dental coverage for you and your dependents with no monthly fee and subject to copay for usage;
  • Dasa telemedicine offering multiple online care options, no referral required and no copay;
  • Meu Doutor family doctor service available to employees and dependents enrolled in the medical plan;
  • Pregnancy program for employees or dependents, providing support for a safer and more comfortable experience during pregnancy, delivery and postpartum;
  • Free influenza (flu) vaccination for you and your dependents;
  • Prevenar 13 vaccine to help protect against 13 types and subtypes of pneumococcal bacteria;
  • Life insurance;
  • Gympass;
  • Extended maternity and paternity leave;
  • Flexible benefits via the Caju card (meal/food allowance - VR/VA);
  • Birthday off to celebrate your birthday;
  • Day off for moving house;
  • Extended honeymoon leave to enjoy your honeymoon at leisure!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT infrastructure managementIT asset managementGoogle Workspace administrationnetworkinghardware maintenanceinventory controlequipment logisticsproblem-solvinguser documentationconnectivity issue resolution
Soft skills
organizeddetail-orientedproactivegood communicationability to prioritizemulti-taskingnegotiationcustomer servicespeed of servicecollaboration
Certifications
infrastructure certificationnetworking certificationGoogle Workspace certification