Operations

• Your mission is to be a cornerstone in our customers’ journey.
• You will be responsible for ensuring that operational requests coming from the industry are handled with agility and accuracy.
• Serve as the point of contact for the success of retail clients.
• Support Queue Management: Manage the support queue (focused on industry and retail), ensuring SLAs are met.
• Data Operations: Receive, analyze and convert spreadsheets and data submitted by industry partners.
• Training and Onboarding: Conduct training and onboarding sessions with retail clients.
• Support and Relationship: Act as the point of contact for client questions.
• Metrics Analysis: Monitor support metrics closely and propose improvements.

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Estagiário em Operações

Especialista Projetos Logísticos I – Operações Internacionais