Technical Support Engineer, I

Merative

Technical Support Engineer providing advanced technical support for Merge Healthcare products and improving customer satisfaction. Collaborating on solutions for complex technical issues within the healthcare sector.

Posted 5/20/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $53,560 - $80,340 per yearWebsite

Tech Stack

Tools & technologies

JavaOraclePerlSQL

About the role

Key responsibilities & impact

Provide advanced technical support and act as an escalation resources for internal and external customers in the support of Merge Healthcare products
Take a self-directed role in the support and resolution of technical issues within the installed base
Take inbound calls and make outbound calls
Assess complex problems, collect data, establish facts, and document detailed and accurate information about issues, troubleshooting steps and resolution into CRM
Own the customer support experience and resolve customer satisfaction issues by designing & implementing solutions to complex technical problems
Escalate, own, and remain focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills
Improve customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner
Provide direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues
Perform preventative maintenance activities & remote software upgrades to ensure system stability for customers

Requirements

What you’ll need

Extensive knowledge of computer hardware, including workstations, servers, and storage systems
Strong proficiency with workstation and server operating systems
Solid understanding of network infrastructure and communication protocols
Excellent customer service abilities, along with strong documentation and communication skills
Proven capability to manage and prioritize multiple assignments with minimal supervision
Ability to collaborate effectively within a team and work well with individuals at all organizational levels
1–3 years of experience working with or administering medical information systems such as RIS, PACS, HIS, or EMR platforms (preferred)
Understanding of clinical workflows within medical imaging environments (preferred)
Familiarity with database technologies, including SQL, DB2, and Oracle (preferred)
Knowledge of DICOM and HL7 standards (preferred)
Basic proficiency with scripting languages such as Bash, Korn, VB, Java, or Perl (preferred)

Benefits

Comp & perks

Remote first / work from home culture
Flexible vacation to help you rest, recharge, and connect with loved ones
Paid leave benefits
Health, dental, and vision insurance
401k retirement savings plan
Infertility benefits
Tuition reimbursement, life insurance, EAP – and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

computer hardwareworkstation operating systemsserver operating systemsnetwork infrastructurecommunication protocolsmedical information systemsdatabase technologiesSQLDICOMHL7

Soft Skills

customer servicedocumentation skillscommunication skillstime managementcollaborationproblem-solvingself-directedprioritizationattention to detailcustomer satisfaction