Technical Platform Product Manager
Intus Care
Solutions Consultant, Radiology
Merative
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Demonstrate a mastery of Merge applications to provide advanced consultancy and highquality user training which promotes optimal product utilization.
- Ensure successful implementation, user acceptance testing, workflow design, clinical change management, super user/system administrator readiness, system configuration and training planning and delivery and adoption of the Merge Imaging solution.
- Work closely with Project Management, Technical Consulting, Sales and customer roles including system super users, administrators, physicians and other clinical roles.
- Assess current state workflow and customer goals to produce workflow recommendation and designs, configuration requirements, testing requirements, training plans and change management strategies
- Identify and manage physician/clinical champion stakeholders
- Provide input to project plans including testing plans, training plans and go-live plans
- Deliver training to super users and/or system administrators and support them in the successful support and training of end users
- Manage and support the customer during user acceptance testing to ensure configuration and customer expectations align before go-live
- Coordinate resourcing of additional Solution Consultant resources for end user and/or go-live support, where necessary
- Manage customer training completions and ensure accurate reporting and tracking
- Configure the Merge Imaging solution per customer requirements and agreed-upon workflows
- Support the customer during and post go-live with workflow or application questions and troubleshooting
Requirements
- Radiology experience as a medical technologist with recognized certification (e.g. ARRT).
- Experience as a PACS Administrator/Analyst or Application Consultant, Application Specialist or Clinical Transformation Consultant in Imaging Informatics/IT, preferred.
- Responsible, accountable and able to work well both within teams and cross-functionally
- Ability to manage multiple, concurrent complex workstreams within projects and maintain meaningful progress while collaborating with customers, clinicians and multiple crossfunctional teams
- Comfortable in high pressure situations interacting with customers and clinicians
- Demonstrated ability to take initiative to lead improvements in workflow, processes, applications, systems, or team approaches
- Excellent verbal and written communication skills
- Outstanding teaching/training/coaching/facilitation skills; Advanced ability to determine learner needs based on their current knowledge and the customer-specific workflow and preferences and customize training delivery based on those requirements
- Detail-oriented with strong application and technical skills
- Strong understanding of HL7, DICOM, HIPAA, and departmental workflow
- Comfortable using a variety of business applications (Microsoft Office, Salesforce, etc.)
- Associate’s degree required; bachelor’s degree in related healthcare discipline or information systems discipline, preferred
- 5+ years work experience in applicable clinical environment(s)
- 3+ years IT work experience
- CIIP (ABII/SIIM), PARCA CPAS or CPSA (HIIT) or other relevant Healthcare IT certification or System Analyst or Administration experience a strong plus
- Travel – 75%
