Work with the sales team to understand customer’s specific needs and objectives.
Participate in pre-sales activities, as needed.
Manage knowledge transfer from Sales to the Implementation team and from Implementation team to Support.
In accordance with the Merge Healthcare Imaging Implementation Methodology ensure timely and effective delivery of the solution.
Create/maintain a project plan and project scope documentation.
Identify, document, quantify, communicate and mitigate project risks and escalate as required.
Establish a clear communication plan with customer and internal project team members including regular conference calls and documented status updates.
Coordinate and schedule project resources ensuring all project resources are efficiently utilized on the project based on scheduling and time reporting systems.
Identify and assist in the resolution of technical and operational issues related to the implementation of the solution.
Attend and assist with customer Go-Live and subsequent transition to Service and Support.
Leverage knowledge of Merge Healthcare Imaging Solutions and clinical workflow/business needs to help customer manage change and optimize the effectiveness of their solution.
Provide documented project status to the Professional Services Executive or designated manager/lead.
Work directly with all departments within Merge Healthcare Imaging as the customer advocate ensuring a clinical focus is brought to the development, sales, logistics, professional services and support processes.
Work with management to develop and evolve processes/practices within the Mere Healthcare Imaging Implementation Team.
Provide mentoring/training for other team members.
Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education.
Identifies and communicates possible improvements in the work process for customers and peers.
Is responsible for maintaining up-to-date and accurate project data for internal reporting and forecasting purposes.
Additionally be responsible for driving, managing to, and forecasting a revenue target for their projects.
Performs other duties as assigned by immediate supervisor or upper management.

Requirements

8 years experience as a demonstrated project manager with oversight for large-scale or multiple time sensitive projects
Strong knowledge of appropriate clinical service line (i.e., Cardiology, Radiology, Oncology, etc.) workflow and business drivers.
Minimum BA, BS, BSc or MBA degree or comparable job experience in medical imaging or healthcare IT systems
Masters degree a plus
Preferred professional certifications: PMP or equivalent
Knowledge of Microsoft Excel, PowerPoint, Word, Visio and Microsoft Project.
General IT knowledgeable with respect to network, security, PC management, redundancy/backup systems, web deployment and general hardware configuration and scalability.

Benefits

Remote first / work from home culture
Flexible vacation to help you rest, recharge, and connect with loved ones
Paid leave benefits
Health, dental, and vision insurance
401k retirement savings plan
Infertility benefits
Tuition reimbursement, life insurance, EAP – and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementrisk managementknowledge transferproject planningtechnical issue resolutionrevenue forecastingclinical workflowbusiness needs analysischange managementprocess improvement

Soft Skills

communicationmentoringteam coordinationcustomer advocacyself-developmentproblem-solvingorganizational skillsleadershipcollaborationtime management

Certifications

PMPMBAMasters degree