Customer Success Manager

Merantix

Customer Success Manager connecting an AI startup specializing in healthcare with rehabilitation clinics. Focus on client relationships, project management, and tailored solutions in a dynamic environment.

Posted 4/13/2026full-timeBerlin • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Independent management of existing customer accounts
Establishing and maintaining long-term relationships with rehabilitation clinics
Together with our Product team, you analyze customers' specific needs and develop tailored solutions
Occasional attendance at professional events and conferences
Product training and onboarding sessions (on-site)
Management of integration projects in close collaboration with our Integrations team
Data maintenance and documentation in our CRM

Requirements

What you’ll need

Experience in the healthcare sector
Confident presence and strong communication skills when dealing with diverse stakeholders
B2B sales or account management — ideally in healthcare or SaaS
Ability to explain AI-based solutions clearly and convey their benefits
Very good German and English skills
Willingness to travel within Germany
Highly self-motivated, hands-on mentality, and enjoyment of a dynamic startup environment
Empathetic in dealings with customers and colleagues
Open to new things, eager to learn, and tech-savvy
Team-oriented with a willingness to take on responsibility

Benefits

Comp & perks

A varied, autonomous, and challenging working environment
The opportunity to actively contribute to the digitalization of healthcare and help establish a forward-looking solution in medical facilities
An open, motivated team where ideas and initiative are valued
Flexible working hours and hybrid work (remote & office)
Attractive benefits such as Urban Sports Club membership, free team lunches, working abroad, and regular team events
Direct collaboration with the founders and the chance to take on responsibility quickly to support your personal development

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Soft Skills

strong communication skillsempatheticself-motivatedhands-on mentalityteam-orientedwillingness to take on responsibilityeager to learntech-savvy