Merantix

Customer Success Manager

Merantix

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Independent management of existing customer accounts
  • Establishing and maintaining long-term relationships with rehabilitation clinics
  • Together with our Product team, you analyze customers' specific needs and develop tailored solutions
  • Occasional attendance at professional events and conferences
  • Product training and onboarding sessions (on-site)
  • Management of integration projects in close collaboration with our Integrations team
  • Data maintenance and documentation in our CRM

Requirements

  • Experience in the healthcare sector
  • Confident presence and strong communication skills when dealing with diverse stakeholders
  • B2B sales or account management — ideally in healthcare or SaaS
  • Ability to explain AI-based solutions clearly and convey their benefits
  • Very good German and English skills
  • Willingness to travel within Germany
  • Highly self-motivated, hands-on mentality, and enjoyment of a dynamic startup environment
  • Empathetic in dealings with customers and colleagues
  • Open to new things, eager to learn, and tech-savvy
  • Team-oriented with a willingness to take on responsibility
Benefits
  • A varied, autonomous, and challenging working environment
  • The opportunity to actively contribute to the digitalization of healthcare and help establish a forward-looking solution in medical facilities
  • An open, motivated team where ideas and initiative are valued
  • Flexible working hours and hybrid work (remote & office)
  • Attractive benefits such as Urban Sports Club membership, free team lunches, working abroad, and regular team events
  • Direct collaboration with the founders and the chance to take on responsibility quickly to support your personal development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communication skillsempatheticself-motivatedhands-on mentalityteam-orientedwillingness to take on responsibilityeager to learntech-savvy