Merantix

Account / Customer Success Manager

Merantix

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Independent management of existing customer accounts
  • Build and maintain long-term relationships with rehabilitation clinics
  • Together with our Product team, you analyze specific customer needs and develop tailored solutions
  • Occasional participation in professional conferences and congresses
  • Product trainings and onboarding sessions (on-site)
  • Management of integration projects in close collaboration with our Integration team
  • Data maintenance and documentation in our CRM

Requirements

  • Experience in the healthcare sector
  • Confident presence and strong communication skills when interacting with diverse stakeholders
  • B2B sales or account management experience — ideally in healthcare or the SaaS sector
  • Ability to clearly explain AI-based solutions and convey their benefits
  • Excellent German and English skills
  • Willingness to travel within Germany
  • High self-motivation, a hands-on mentality, and enjoyment of a dynamic start-up environment
  • Empathetic in dealings with customers and colleagues
  • Open to new ideas, eager to learn, and tech-savvy
  • Team-oriented with a willingness to take on responsibility
Benefits
  • A varied, autonomous, and challenging work environment
  • The opportunity to actively contribute to the digitalization of healthcare and to help establish a forward-looking solution in medical facilities
  • An open, motivated team where ideas and initiative are appreciated
  • Flexible working hours and hybrid work (remote & office)
  • Attractive perks such as Urban Sports Club membership, opportunities to work abroad, and regular team events
  • Direct collaboration with the founders and the chance to quickly take on responsibility to support your personal development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementB2B salesdata maintenancedocumentationcustomer needs analysissolution developmentproduct trainingonboardingintegration project managementAI-based solutions
Soft Skills
strong communication skillsconfident presenceempathyself-motivationhands-on mentalityteam-orientedwillingness to take on responsibilityopenness to new ideaseagerness to learnadaptability