Customer Delivery Specialist

Mentor Collective

Customer Delivery Specialist launching mentoring programs for higher education partners at Mentor Collective. Coordinating platform setup, data readiness, matching, customer enablement, and operational improvements.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management and organizational skills while effectively coordinating workflows and deliverables for higher education partners. Proficient in leveraging technology and AI tools to enhance administrative processes and improve customer engagement.

Highest-signal resume keywords

Project ManagementCustomer SupportData CollectionCommunication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data CollectionSpreadsheet FormattingQuality AssuranceSurvey DevelopmentWorkflow Coordination

Soft Skills

Detail-OrientedProactive Self-StarterCurious and TrainableStrong Written CommunicationStrong Verbal Communication

Tools & Technologies

Mentor Collective PlatformAI ToolsAutomation Software

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Higher EducationEducation TechnologyCustomer-Facing RolesInstitutional Goals

About the role

Key responsibilities & impact

Lead and coordinate workflows for a portfolio of higher education partners, tracking deliverables and proactively addressing risks
Support configuration of mentoring programs in the Mentor Collective platform based on institutional goals, matching parameters, and custom user roles
Build and tailor surveys, communication templates, and other core assets
Guide customers through participant data collection, spreadsheet formatting, and system verification
Perform quality assurance checks before program go-live
Coordinate participant matching workflows and implementation phase readiness
Facilitate orientation calls and platform walkthroughs for administrators and staff
Assist in developing user guides, launch kits, and self-service customer resources
Serve as a responsive point of contact for customer questions
Leverage AI, automation, and internal software tools to streamline administrative tasks
Collaborate with Partner Support, Account Executives, Product and Engineering, and Customer Success Managers
Identify repetitive tasks, suggest workflow improvements, and refine playbooks and customer resources

Requirements

What you’ll need

Bachelor’s degree required
Entry-level role; 0–2 years of experience
Relevant internships, campus leadership, or customer-facing roles are a plus
Curious and highly trainable; able to learn new software quickly and apply feedback
Strong organization and project management skills
Detail-oriented; able to manage multiple deadlines
Strong written and verbal communication skills
Comfortable presenting over Zoom and guiding customers through multi-step processes
Proactive self-starter who anticipates needs and takes ownership of issues
Logical problem-solving and troubleshooting ability
Interest in education technology, software workflows, AI tools, and higher education

Benefits

Comp & perks

100% remote company
5 Medical plans - all PPO plans
1 Medical plan option is 100% employer-covered (employee-only tier)
5 Dental/Vision plans
HSA, FSA, Dependent FSA options
Talkspace mental health therapy covered at no cost to the employee
Annual travel benefits to seek out-of-state care from specialists for reproductive and gender-affirming care
One Medical membership covered at no cost to the employee
Flexible PTO with a minimum requirement for employees
12 Company holidays
Company-wide 'winter break' between Christmas & New Year each year
401k benefits + Company Match
Stipend for WFH office setup
Flexible work schedule
Ability to work remotely while traveling
Opportunity for $5,000–$10,000 in bonus potential