Customer Success Coach – Director/VP+

Mento

Coaching individuals in customer success/experience to help them reach their goals at Mento. Providing 1:1 virtual sessions and participating in a certified training program.

Posted 7/28/2026contractRemote • 🇬🇧 United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong coaching abilities with a focus on leadership development, effective communication, and problem-solving. Emphasizes emotional intelligence and a growth mindset to foster a supportive coaching environment.

Highest-signal resume keywords

Coaching ExperienceCustomer Success LeadershipEmotional IntelligenceGrowth MindsetTechnology Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective CommunicationProblem-SolvingEmpathySelf-AwarenessLeadership

Tools & Technologies

Mento PlatformMento App

Certifications & Qualifications

Coaching Certification

Industry Keywords

Customer SuccessCustomer ExperienceStartup EnvironmentCoaching Practices

About the role

Key responsibilities & impact

As a Mento coach, you will form 1:1 partnerships with our members to help them identify & track clear goals, become a better leader, communicate more effectively, problem-solve issues at work, and help them feel happy, fulfilled, and engaged at work and beyond.
Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools.
Participating in ongoing training sessions to improve coaching abilities and skills.
Communicating with members via your Mento email or via chat in the Mento App in between sessions.
Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love.
Acting with kindness, respect, and empathy as an ambassador of the Mento community.

Requirements

What you’ll need

A director, vice president, or other customer success/experience leader with 20+ years experience managing customer success/experience teams either at or adjacent to the technology industry.
You are a leader with relevant experience coaching individuals (coaching certification is a plus but not required).
Someone who wants to turn their people leadership skills into meaningful coaching skills.
Passionate about helping people advance in the workplace to build fulfilling careers and lives.
A person who is self aware, who has a high emotional IQ, and who cares about creating a safe space for others to risk being vulnerable.
Excited about growing your coaching skills, and you bring a growth-mindset to the experience, regardless of how long you have been a coach.
Comfortable working in a constantly-changing startup environment.
Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months.

Benefits

Comp & perks

This is a contract position in which coaches are paid per hour. On top of a flat hourly rate, we offer select bonuses that incentivizes engagement with our membership and community growth on our platform
You must have the capacity to give a minimum of three to five hours per week towards Mento regardless of other commitments and how they may change.
You are able to work with Mento for a minimum of 24 months in order to build meaningful relationships with our members.
This is a fully remote position. Candidates must be based in the UK, Ireland, Belgium, France, the Netherlands, or Germany.
Because this is a part-time growth opportunity, we are looking to hire experienced senior leaders who want to expand their coaching skills.