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Mento

CX Coach – VP

Mento

Mento coach supporting customer success by providing 1:1 virtual coaching sessions. Collaborate and train with other coaches, dedicating a minimum of 12+ hours per month over at least 24 months.

Posted 7/28/2026contractRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in coaching and customer success within the technology industry, with a strong emphasis on emotional intelligence and adaptability in a dynamic startup environment.

Highest-signal resume keywords
Coaching ExperienceCustomer Success ManagementEmotional IntelligenceAdaptability in Startup EnvironmentCoaching Certification

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyCommunicationSelf AwarenessKindnessRespect
Tools & Technologies
Mento PlatformMento App
Industry Keywords
Technology IndustryCoachingCustomer ExperienceCustomer SuccessCoaching Tools

About the role

Key responsibilities & impact
  • Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
  • Participating in ongoing training sessions to improve coaching abilities and skills
  • Communicating with members via your Mento email or via chat in the Mento App in between sessions
  • Being an integral member of the Mento coaching community by sharing coaching tools and insights
  • Acting with kindness, respect, and empathy as an ambassador of the Mento community

Requirements

What you’ll need
  • 20+ years experience managing customer success/experience teams either at or adjacent to the technology industry
  • Relevant experience coaching individuals (coaching certification is a plus but not required)
  • Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months
  • Self aware with a high emotional IQ
  • Comfortable working in a constantly-changing startup environment

Benefits

Comp & perks
  • On top of a flat hourly rate, we offer select bonuses that incentivizes engagement with our membership and community growth on our platform
  • Fully remote position