Customer Success Director

Meniga

Customer Success Director managing relationships with Tier 1 banks. Fostering client satisfaction and driving renewals with a focus on consultative engagement.

Posted 5/8/2026contractWarsaw • 🇵🇱 PolandLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Foster and grow relationships with Tier 1 banks
Manage complex customer engagement cycles from onboarding to renewal
Provide tailored solutions that meet clients' unique requirements
Oversee the entire customer lifecycle and account performance reviews
Collaborate with sales and technical teams for renewals and proposals
Serve as the primary point of contact between clients and internal teams

Requirements

What you’ll need

10 years+ of experience in customer success, account management, or a similar role within the software or FinTech industries
Demonstrated ability to manage complex relationships with multiple stakeholders
Proven track record of using a consultative approach to drive customer engagement and success
Strong understanding of SaaS solutions, particularly cloud-based technologies
Ability to bridge the gap between technical capabilities and business needs
English (required) and French, Italian, Spanish, Arabic (nice to have) language skills

Benefits

Comp & perks

Private healthcare
Fitness allowance
Leave benefits
Work-life balance
Hybrid working
Meal allowance
Team-building events
Reimbursement for internet/phone subscriptions
International projects
Career advancement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementSaaS solutionscloud-based technologies

Soft Skills

relationship managementconsultative approachstakeholder managementcustomer engagementcommunication