Presales & Support Manager, MENA
Meniga
full-time
Posted on:
Location Type: Hybrid
Location: Cairo • Egypt
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Tech Stack
About the role
- Presales Lead discovery and requirements analysis with bank’s decision-makers, digital banking teams, and technical stakeholders
- Own and deliver high-impact presentations, product demonstrations, and solution workshops, tailored to each client's strategic priorities
- Partner with Sales to shape deal strategy, define win themes, and drive opportunities from deal qualification to the closing
- Collaborate with Product and Engineering teams to translate client needs into feasible solution designs, feeding market insights back into the roadmap
- Develop and maintain presales collateral including solution briefs, RFP/RFI responses, and competitive positioning materials
- Technical Support & Customer Success Provide exceptional technical support to banking customers according to SLA, both remotely and on-site
- Support customers on software releases, installation, configuration, environment setup, and testing
- Manage support tickets end-to-end, ensuring timely resolution through structured diagnosis, troubleshooting, and root cause analysis
- Collect and analyse data to investigate reported issues using internal knowledge bases, documentation, database scripts, and targeted questioning
- Deliver constructive, actionable feedback to Engineering and Product teams on bugs, performance issues, and product gaps
- Document solutions and build out the knowledge base with technical notes and articles
- Continuously deepen expertise across Meniga's product suite and financial data domain.
Requirements
- 5+ years' experience in a presales, solutions engineering, or senior technical support role, ideally within fintech or banking technology
- Degree in computer science or a related technical field
- Strong understanding of digital banking, transaction data, or API-driven B2B platforms
- Proficient in using AI tools (e.g. Claude, ChatGPT) to accelerate daily work, from research and content creation to troubleshooting and data analysis
- Solid technical foundation, comfortable with SQL, .NET, Windows/IIS, Linux, Kubernetes, cloud infrastructure, networking, and security fundamentals
- Fundamental understanding of how software operates and the ability to work from installation manuals and technical documentation
- Proven ability to engage senior client stakeholders and lead complex, multi-stakeholder conversations
- Excellent presentation, communication, and storytelling skills, comfortable in a room with C-level and VP-level audiences
- Strong analytical and problem-solving skills with a structured approach to troubleshooting
- Strong client-facing skills with experience providing customer technical support
- Self-directed and organised, able to juggle presales opportunities and live customer issues across multiple accounts
- Comfortable working in a fast-paced environment with multiple priorities
- Ability to travel across the GCC region (up to 25% of the time)
- Fluent in Arabic and English languages.
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQL.NETWindowsIISLinuxKubernetescloud infrastructurenetworkingsecurity fundamentalsAPI-driven B2B platforms
Soft Skills
presentation skillscommunication skillsstorytelling skillsanalytical skillsproblem-solving skillsclient-facing skillsself-directedorganisedability to engage stakeholdersability to work in fast-paced environment
Certifications
degree in computer science