Mend.io

Technical Success Manager

Mend.io

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

JenkinsSDLC

About the role

  • Act as the primary technical point of contact for assigned accounts
  • Conduct technical health reviews to assess implementation status
  • Develop and maintain best practices for at-scale implementations
  • Identify potential technical roadblocks and address them proactively
  • Collaborate with internal teams to deliver optimal solutions
  • Design and execute success plans with measurable goals

Requirements

  • 4+ years in Customer Success or Customer Experience
  • 2+ years in a technical support or engineering role
  • Bachelor's Degree or higher in a related field or equivalent work experience
  • Experience with SDLC/DevOps tools (GitHub, GitLab, Jenkins)
  • Experience with SCA or SAST solutions
Benefits
  • Collaborative, empowering workplace
  • High-level technical training and workshops
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportengineeringSDLCDevOpsSCA solutionsSAST solutions
Soft Skills
communicationcollaborationproblem-solvingproactive approachorganizational skills