Customer Experience Training Specialist

Memorial Hermann Health System

Customer Experience Training Specialist enhancing patient experience at Memorial Hermann. Focused on coaching, training, and analyzing customer experience data for operational excellence.

Posted 7/7/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Consulting, coaching, and training department leaders and employees on customer experience needs
Collaborating with internal stakeholders on leveraging customer experience data
Conducting onsite observations and facilitating customer service training
Presenting findings and recommendations to frontline team members and senior leadership
Analyzing customer experience data for actionable insights
Supporting operational leaders in developing strategies that enhance satisfaction
Creating content for customer experience training

Requirements

What you’ll need

Bachelor’s degree in a relevant field is required
Two (2) years of professional experience in education, business healthcare, and/or related to customer experience required
Strong analytical skills with the ability to interpret data and identify trends
Experience presenting findings and recommendations to frontline staff and leadership
Ability to develop and deliver engaging training and coaching programs
Excellent communication, relationship-building, and consulting skills
Strong organizational skills with the ability to manage multiple priorities independently
Proficiency in Microsoft Excel and PowerPoint.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisCustomer Experience StrategyTraining DeliveryCoachingContent Creation

Soft Skills

CommunicationOrganizational SkillsConsulting Skills