Patient Account Representative – Claims Follow Up

Memorial Hermann Health System

Responsible for collecting third party and private pay receivables. Providing mentorship and ensuring adherence to policies at Memorial Hermann's Memorial City campus.

Posted 6/24/2026full-timeMemorial City • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Position is responsible for the timely collection of third party and private pay receivables
Reviews incoming correspondence and takes appropriate action
Responds promptly to inquiries
Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary
Updates account information accordingly
Documents communications accurately and completely
Serves as a mentor and resource for less experienced staff
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues

Requirements

What you’ll need

High School Diploma or GED, preferred
Prefer three (3) years hospital business office or medical related experience
Extensive background working insurance follow up; Physician Billing experience preferred
Strong knowledge of Medicaid, Medicare and Managed Care plans
Ability to multi-task in a fast paced, high volume environment
Proficient in Microsoft office with emphasis on Excel, 10-key and math

Benefits

Comp & perks

Hybrid schedule - onsite every Wednesday, remote the rest of the week

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance follow upphysician billingMedicaidMedicareManaged Care10-keymath

Soft Skills

multi-taskingcommunicationmentoringtime managementorganizational skillscommitment to carecompassionate service

Certifications

High School DiplomaGED