Customer Experience Training Specialist

Memorial Hermann Health System

Customer Experience Training Specialist enhancing patient experience through data analysis and training initiatives. Collaborating with leaders to improve interactions and support operational excellence in healthcare.

Posted 6/18/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Position is responsible for consulting, coaching and training department leaders and employees within specific care delivery sites on customer experience needs
Responsible for collaborating with internal stakeholders on leveraging customer experience data to support enhancements to the customer experience
This role typically reports to the Director, Business Unit Customer Relationship Management
The Customer Experience Training Specialist partners with leaders across ambulatory and outpatient care settings to drive improvements in the patient experience through data analysis, coaching, training, and process improvement initiatives
This role leverages patient feedback and customer experience metrics to identify trends, provide actionable insights, and support operational leaders in developing strategies that enhance satisfaction and service excellence
The consultant conducts onsite observations, facilitates customer service training for new and existing staff, and presents findings and recommendations to audiences ranging from frontline team members to senior leadership.

Requirements

What you’ll need

Bachelor’s degree in a relevant field is required
Two (2) years of professional experience in education, business healthcare, and/or related to customer experience required
Strong analytical skills with the ability to interpret data and identify trends
Experience presenting findings and recommendations to frontline staff and leadership
Ability to develop and deliver engaging training and coaching programs
Excellent verbal, written and interpersonal skills and ability to communicate with audiences at various levels
Strong organizational skills with the ability to manage multiple priorities independently
Highly proficient in disaggregating and analyzing data and telling stories using data to drive business outcomes
Experience creating and delivery training materials for various audiences
Highly proficient in Microsoft Office suite, such as Excel and PowerPoint.

Benefits

Comp & perks

Health insurance
Professional development
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscustomer experience metricstraining program developmentcoachingprocess improvementdata interpretationtrend identificationpresentation skillstraining material creationcustomer service training

Soft Skills

analytical skillsverbal communicationwritten communicationinterpersonal skillsorganizational skillsindependent managementengagementcollaborationcoaching abilitiespresentation abilities