Ambulatory CEM Consultant

Memorial Hermann Health System

Consultant creating and delivering training materials to enhance customer experiences in healthcare, collaborating with leaders at Memorial Hermann to improve care delivery.

Posted 6/5/2026full-timeTexas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Position is responsible for consulting, coaching and training department leaders and employees within specific care delivery sites on customer experience needs
Collaborating with internal stakeholders on leveraging customer experience data to support enhancements to the customer experience
Works as a consultant to build and maintain positive relationships with various department leaders to accomplish goals that improve customer experiences
Creating and delivering new and/or existing presentations depending on site needs
Conducts group training of staff depending on site needs
Tracks and analyzes consumer experience data daily using Excel and other internal data sources
Supports leaders through trainings, observations and action planning to ensure customer experience needs and customer metrics are met.

Requirements

What you’ll need

Bachelor’s degree in a relevant field is required
Two (2) years of professional experience in education, business healthcare, and/or related to customer experience required
Highly proficient in disaggregating and analyzing data and telling stories using data to drive business outcomes
Experience creating and delivering training materials for various audiences
Highly proficient in Microsoft Office suite, such as Excel and PowerPoint
Excellent verbal, written and interpersonal skills and ability to communicate with audiences at various levels
Ability to create, design, and deliver engaging presentations targeted to audiences at various levels.

Benefits

Comp & perks

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Hard Skills & Tools

data analysiscustomer experience enhancementtraining material creationpresentation designdata storytelling

Soft Skills

consultingcoachingrelationship buildingcommunicationinterpersonal skills

Certifications

Bachelor's degree