Patient Account Representative – Insurance Follow-Up, Denials

Memorial Hermann Health System

Patient Account Representative managing insurance follow-ups at Memorial Hermann. Responsible for timely collection of receivables and ensuring compliance with policies and standards.

Posted 5/13/2026full-timeWest • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Timely collection of third party and private pay receivables
Review incoming correspondence and take appropriate actions
Respond promptly to inquiries
Analyze accounts for errors, adjustments and credits, issuing corrected entries when necessary
Update account information accordingly
Document communications accurately and completely
Serve as a mentor and resource for less experienced staff
Ensure safe care to patients, staff and visitors; adhere to all Memorial Hermann policies, procedures, and standards

Requirements

What you’ll need

High School Diploma or GED preferred
Prefer three (3) years hospital business office or medical related experience
Some knowledge of business office, patient billing, or collection/reimbursement procedures in a healthcare setting preferred
Ability to multi-task in a fast paced, high volume environment
Proficient in Microsoft office with emphasis on Excel, 10-key and math

Benefits

Comp & perks

Professional growth and development
Meeting requirements for mandatory/continuing education
Serving as mentor and resource for less experienced staff
Creating compassionate and personalized experiences

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

patient billingcollection proceduresreimbursement proceduresaccount analysisdata entryerror correctionadjustmentscreditsmath skills10-key

Soft Skills

multi-taskingcommunicationmentoringproblem-solvingattention to detailorganizational skillstime managementcustomer serviceadaptabilityteamwork

Certifications

High School DiplomaGED