Patient Account Representative – Medicaid Collections

Memorial Hermann Health System

Responsible for the timely collection of third-party and private pay receivables at Memorial Hermann. Ensures compliance with policies while providing compassionate experiences.

Posted 5/6/2026full-timeMemorial City • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Position is responsible for the timely collection of third party and private pay receivables.
Reviews incoming correspondence and takes appropriate action.
Responds promptly to inquiries.
Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary.
Updates account information accordingly.
Documents communications accurately and completely.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED required
Prefer two (2) years of hospital business office or medical related experience
Some knowledge of business office, patient billing, or collection/reimbursement procedures in a healthcare setting preferred
Ability to multi-task in a fast paced, high volume environment
Proficient in Microsoft office with emphasis on Excel, 10-key and math

Benefits

Comp & perks

A common goal of delivering high quality, efficient care
Exceptional experiences for every member of our community

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient billingcollection proceduresreimbursement proceduresaccount analysisdata entryerror correctionmath skills10-key proficiency

Soft Skills

time managementcommunicationmulti-taskingproblem-solvingmentoringcompassionpersonalized service

Certifications

High School DiplomaGED