Memorial Hermann Health System

Senior Digital Product Manager – Ambulatory Virtual Care

Memorial Hermann Health System

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Job Level

Senior

About the role

  • Responsible for the design, features, operations, and outcomes of the digital products that support patient and staff experiences.
  • Develops the vision and strategy to create a highly engaging digital experience leveraging a variety of technology platforms.
  • Works to develop product feature roadmap, develop and deliver operational metrics, and continually captures consumer and patient feedback to drive the product backlog.
  • Collaborates in partnership with information systems, consumer experience, marketing, and clinical teams to enhance digital capabilities in the delivery of health care.
  • Serves as consistent thought leader for all digital products in addition to own principal product accountabilities.
  • Collaboratively defines digitally enabled Memorial Hermann experiences for consumers and patients, leveraging multiple channels in a way that is engaging and intuitive experiences for our omni-channel strategy.
  • Is directly accountable for the development of features and capabilities across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods.
  • Defines a multi-year strategy for their product portfolio, representing it to governance, steering committees and executive updates.
  • Develop a robust set of operational KPIs (consumer and business based) to track consumer/ patient digital activity, platform leverage, and engagement.
  • Provides leadership in the refinement and fulfillment of the health system’s digital health strategy to develop a vision, go-to-market and execution roadmap to support the aggressive growth of the health system’s digital platform, ensuring the system remains vibrant in today’s changing healthcare marketplace.

Requirements

  • Bachelor's degree in business, marketing, engineering, computer science, or related field preferred.
  • Three (3) years of experience in digital product or technology development experience
  • Five (5) or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts.
  • Advanced experience in understanding and translating business/clinical processes into consumable steps delivered through digital means in a way that is intuitive for the end consumer.
  • Strong understanding of human centered design fundamentals and focus on customer centricity and demonstrated understanding of application to product improvement.
  • Strong understanding of both the digital channel and application landscape, capabilities of the technology within a channel and how experience/context is managed across the channels.
  • Strong demonstrated ability to deliver results while working through others in a highly matrixed organization and motivate a team culture that is respectful and supports the values of excellence and integrity.
  • Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered.
  • Understand math and statistical concepts to provide analysis to formulate meaningful decisions.
  • Exceptional time management skills and attention to detail.
  • Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels.
  • Create a positive work environment that fosters successful team performance.
  • Strong customer service, interpersonal and relationship-building skills.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital product developmentagile delivery methodsoperational metricshuman centered designcustomer centricitydata analysisKPI developmentdigital experience strategyproduct feature roadmapcross-functional team collaboration
Soft Skills
leadershipcommunicationtime managementattention to detailinterpersonal skillsrelationship-buildingintellectual curiosityteam motivationproblem-solvingorganizational skills
Certifications
Bachelor's degree