Senior Digital Product Manager – Ambulatory Virtual Care

Memorial Hermann Health System

Senior Digital Product Manager responsible for digital products transforming patient and staff experiences. Collaborating with various teams to enhance digital healthcare capabilities and engagement.

Posted 4/14/2026full-timeRemote • Texas • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the design, features, operations, and outcomes of the digital products that support patient and staff experiences.
Develops the vision and strategy to create a highly engaging digital experience leveraging a variety of technology platforms.
Works to develop product feature roadmap, develop and deliver operational metrics, and continually captures consumer and patient feedback to drive the product backlog.
Collaborates in partnership with information systems, consumer experience, marketing, and clinical teams to enhance digital capabilities in the delivery of health care.
Serves as consistent thought leader for all digital products in addition to own principal product accountabilities.
Collaboratively defines digitally enabled Memorial Hermann experiences for consumers and patients, leveraging multiple channels in a way that is engaging and intuitive experiences for our omni-channel strategy.
Is directly accountable for the development of features and capabilities across platforms based on consumer/patient needs derived from industry and local research, coupled with known best practices in the management of health, leveraging agile delivery methods.
Defines a multi-year strategy for their product portfolio, representing it to governance, steering committees and executive updates.
Develop a robust set of operational KPIs (consumer and business based) to track consumer/ patient digital activity, platform leverage, and engagement.
Provides leadership in the refinement and fulfillment of the health system’s digital health strategy to develop a vision, go-to-market and execution roadmap to support the aggressive growth of the health system’s digital platform, ensuring the system remains vibrant in today’s changing healthcare marketplace.

Requirements

What you’ll need

Bachelor's degree in business, marketing, engineering, computer science, or related field preferred.
Three (3) years of experience in digital product or technology development experience
Five (5) or more years of experience in large, cross-functional teams influencing senior-level management and key stakeholders effectively across the organization and within complex contexts.
Advanced experience in understanding and translating business/clinical processes into consumable steps delivered through digital means in a way that is intuitive for the end consumer.
Strong understanding of human centered design fundamentals and focus on customer centricity and demonstrated understanding of application to product improvement.
Strong understanding of both the digital channel and application landscape, capabilities of the technology within a channel and how experience/context is managed across the channels.
Strong demonstrated ability to deliver results while working through others in a highly matrixed organization and motivate a team culture that is respectful and supports the values of excellence and integrity.
Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered.
Understand math and statistical concepts to provide analysis to formulate meaningful decisions.
Exceptional time management skills and attention to detail.
Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels.
Create a positive work environment that fosters successful team performance.
Strong customer service, interpersonal and relationship-building skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital product developmentagile delivery methodsoperational metricshuman centered designcustomer centricitydata analysisKPI developmentdigital experience strategyproduct feature roadmapcross-functional team collaboration

Soft Skills

leadershipcommunicationtime managementattention to detailinterpersonal skillsrelationship-buildingintellectual curiosityteam motivationproblem-solvingorganizational skills

Certifications

Bachelor's degree