Contact Center Knowledge Management Specialist
Memorial Hermann Health System
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Act as a liaison between the contact center leadership and the Enterprise Contact Center strategy team
- Maintain a unified and effective partnership in the Knowledge Management system
- Ensure call center employees have pertinent information for daily job functions
- Collaborate with leadership and teams to identify trends and conduct quality reviews
- Assist in strategic projects execution
- Build training materials in collaboration with the Organizational Development & Learning team
Requirements
- Bachelor’s degree in Business or related field preferred
- Two (2) years of experience with knowledge management systems in a call center environment preferred
- Experience applying adult learning principles to design and deliver effective training programs
- CBT/WBT (Computer-Based Training/Web-Based Training) development, Articulate/Rise experience is preferred
- Strong oral and written communication skills, with experience presenting to and collaborating with leadership
- Skilled in data and documentation analysis
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
knowledge management systemsadult learning principlestraining program designCBT developmentWBT developmentArticulateRisedata analysisdocumentation analysis
Soft Skills
communication skillscollaborationpresentation skills
Certifications
Bachelor’s degree in Business