Director of Solutions Delivery

Member Access Processing

Director of Solutions Delivery leading payment processing solutions delivery at Member Access Processing. Overseeing team development, client advisory, and operational support with a focus on innovation and reliability.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesLead💰 $110,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Directly lead and develop a high‑performing team of subject matter experts responsible for supporting Debit, Credit, ATM, POS processing services, and new customer onboarding.
Serve as a trusted subject matter expert and advisor to clients, consulting on project feasibility, technical requirements, and processing best practices.
Participate in senior‑level client relationships, acting as an escalation point and driving issues through resolution while maintaining strong client confidence.
Execute against established ePMO processes, project plans, and department models to support the successful delivery of complex solutions for new and existing clients.
Ensure client card processor configurations are accurate, current, and aligned with industry and organizational best practices.
Cultivate and sustain strong, collaborative working relationships with internal teams, clients, vendors, host processors, and key partners.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Business Management, Information Systems, or Management Information Systems, or equivalent work experience with demonstrated expertise in delivering client solutions, implementations, or operational initiatives within financial services.
10+ years of senior-level experience in Service or Solutions Delivery, or in a customer support role within the payment services industry.
Strong leadership capabilities supported by 6+ years of people management experience.
Detailed knowledge of Visa’s payment processing ecosystem, including Visa DPS reseller models, message routing, authorization, clearing and settlement, client connectivity, and the credit union/CUSO operating environment.
Proven capability to balance competing priorities and deliver results under tight deadlines within a rapidly scaling organization.
Strong verbal, written, presentation and interpersonal skills are required.
Excellent time management, organization, and planning skills are essential.
Able to set priorities, influence others, and manage customer expectations.
Demonstrated ability to communicate and translate technical concepts and terminology at all levels.
Demonstrated success in customer relationship management, with excellent interpersonal skills.
Self-starter with a demonstrated ability to work independently as well as collaboratively to achieve organizational results.
Experience in using standard corporate tools (e.g., Excel, PowerPoint, Word, Zendesk, Monday.com, Salesforce, etc).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Member Access Processing Website LinkedIn All Job Openings 11 - 50 employees Founded 1998 🛍️ eCommerce ☁️ SaaS eCommerce
Technology
SaaS Member Access Processing is a robust platform that offers a variety of digital tools designed to optimize link management and enhance customer connections. Their services include a URL shortener, QR code generation, and customizable landing pages, all of which help businesses engage their audiences more effectively. With analytics features that provide insight into performance, Member Access Processing enables businesses to track and analyze user interactions across various channels. Director of Solutions Delivery Job not on LinkedIn 🔥 27 minutes ago 🇺🇸 United States – Remote 💵 $110k - $120k / year ⏰ Full Time 🔴 Lead 👔 Director Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Directly lead and develop a high‑performing team of subject matter experts responsible for supporting Debit, Credit, ATM, POS processing services, and new customer onboarding.
Serve as a trusted subject matter expert and advisor to clients, consulting on project feasibility, technical requirements, and processing best practices.
Participate in senior‑level client relationships, acting as an escalation point and driving issues through resolution while maintaining strong client confidence.
Execute against established ePMO processes, project plans, and department models to support the successful delivery of complex solutions for new and existing clients.
Ensure client card processor configurations are accurate, current, and aligned with industry and organizational best practices.
Cultivate and sustain strong, collaborative working relationships with internal teams, clients, vendors, host processors, and key partners. 🎯 Requirements
Bachelor’s degree in Business Administration, Business Management, Information Systems, or Management Information Systems, or equivalent work experience with demonstrated expertise in delivering client solutions, implementations, or operational initiatives within financial services.
10+ years of senior-level experience in Service or Solutions Delivery, or in a customer support role within the payment services industry.
Strong leadership capabilities supported by 6+ years of people management experience.
Detailed knowledge of Visa’s payment processing ecosystem, including Visa DPS reseller models, message routing, authorization, clearing and settlement, client connectivity, and the credit union/CUSO operating environment.
Proven capability to balance competing priorities and deliver results under tight deadlines within a rapidly scaling organization.
Strong verbal, written, presentation and interpersonal skills are required.
Excellent time management, organization, and planning skills are essential.
Able to set priorities, influence others, and manage customer expectations.
Demonstrated ability to communicate and translate technical concepts and terminology at all levels.
Demonstrated success in customer relationship management, with excellent interpersonal skills.
Self-starter with a demonstrated ability to work independently as well as collaboratively to achieve organizational results.
Experience in using standard corporate tools (e.g., Excel, PowerPoint, Word, Zendesk, Monday.com, Salesforce, etc). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Director of IT 🔥 44 minutes ago HEXPOL Compounding 1001 - 5000 Website LinkedIn All Job Openings Director of IT responsible for planning and managing computer applications in the rubber compounding industry. Overseeing IT systems developments and ensuring compliance with policies and standards. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 👔 Director Director of Analytics 🔥 49 minutes ago Scratch Financial 11 - 50 💸 Finance 💳 Fintech ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Director of Analytics at Scratch Financial leading analytics for payments and lending products. Collaborating across teams to drive key commercial outcomes and lead a high-performing analytics team. 🇺🇸 United States – Remote 💵 $180k - $200k / year ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Director, Mass Market Acquisition, Engagement 🔥 53 minutes ago Clean Air Task Force 51 - 200 🤝 Non-profit ⚡ Energy Website LinkedIn All Job Openings Director leading mass marketing strategy for Clean Air Task Force to expand and engage digital supporter base. Driving revenue growth and brand awareness through comprehensive marketing strategies. 🇺🇸 United States – Remote 💵 $145k - $165k / year ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor Director, Direct Client Development 🔥 1 hour ago Mercer Advisors 501 - 1000 💳 Fintech 💸 Finance 👥 B2C Website LinkedIn All Job Openings Director of Direct Client Development overseeing a team to expand client base in financial services. Develops strategies and motivates team members to meet targets in a remote environment. 🇺🇸 United States – Remote 💵 $170k - $200k / year ⏰ Full Time 🔴 Lead 👔 Director Director, Mitratech Catalyst 🔥 1 hour ago Mitratech 1001 - 5000 📋 Compliance ☁️ SaaS Website LinkedIn All Job Openings Technical leader launching AI-augmented applications for Mitratech. Leading product development in fast-paced environments with a focus on rapid delivery cycles. 🇺🇸 United States – Remote 💰 Private Equity Round on 2017-04 ⏰ Full Time 🔴 Lead 👔 Director 🦅 H1B Visa Sponsor View More Director Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementclient solutions deliverypayment processingVisa DPS reseller modelsmessage routingauthorizationclearing and settlementclient connectivityoperational initiativesfinancial services

Soft Skills

leadershipinterpersonal skillstime managementorganizationplanningcommunicationinfluencecollaborationproblem-solvingcustomer relationship management

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Business ManagementBachelor’s degree in Information SystemsBachelor’s degree in Management Information Systems