Customer Success Specialist, Spanish/French/Portuguese

Meltwater

Customer Success Specialist at Meltwater managing enterprise client support and enhancing customer experience in a hybrid role. Collaborating with teams to meet client requirements and advocate for best practices.

Posted 4/27/2026full-timeCape Town • 🇿🇦 South AfricaJuniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of Enterprise Premium Support clients
Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
Responsible for overseeing the completion of the customer's scope of work
Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Manager (CSM) and/or Program Manager as needed
Work closely with the Program Manager to continually enhance our enterprise support offerings through collaborative efforts
Support Program Manager in completing operational tasks necessary for software and/or service deliveries
Identify workflow inefficiencies or out-of-scope requests, and support the Program Manager in alignment among all stakeholders regarding the scope of Enterprise support

Requirements

What you’ll need

Bachelor’s degree or higher in any field, accompanied by 1+ years' experience in B2B client support, preferably within the SaaS industry
Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
Strong analytical skills enabling effective problem-solving in business contexts
Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
Experience with large-scale enterprise implementations, understanding associated challenges and requirements
Proficient in Boolean logic and data structuring methodologies
Excellent written and verbal communication skills in English
Desirable languages: Portuguese, French, Spanish
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.

Benefits

Comp & perks

Enjoy flexible paid time off options for enhanced work-life balance
Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health , ensuring robust healthcare coverage
Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need
Benefit from our family leave program , which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B client supportSaaSanalytical skillsproblem-solvingBoolean logicdata structuring methodologieslarge-scale enterprise implementations

Soft Skills

communicationpresentationinfluencecross-functional collaborationclient-centric mindsetcustomer satisfaction

Certifications

Bachelor’s degree