Meltwater

Account Manager

Meltwater

full-time

Posted on:

Location Type: Hybrid

Location: Cape Town • South Africa

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About the role

  • Manage, renew, and grow a portfolio of accounts after their handover from the Client Acquisition team.
  • Drive sustainable long-term revenue growth, leveraging support from our Customer Success, Renewals, and Business Development teams.
  • Take ownership of the sales cycle within your accounts including upselling, cross-selling, and contract negotiations.
  • Develop strategic account plans tailored to individual customer goals, with a clear focus on retention and expansion.
  • Conduct targeted outreach initiatives and capitalize on the momentum generated by our proactive Marketing and Business Development teams.
  • Meet or exceed quarterly sales quotas by identifying and prioritizing high-potential opportunities within your book of business.
  • Deliver compelling product demonstrations and persuasive sales presentations that communicate clear, tailored value.
  • Collaborate closely with the Customer Success team to drive product adoption, satisfaction, and usage.
  • Partner with Renewals Representatives to ensure strong account retention and navigate pricing discussions effectively.
  • Monitor usage patterns to anticipate renewal risks and expansion opportunities.
  • Implement structured sales processes to counter competitive threats and increase customer lifetime value.

Requirements

  • A Bachelor's degree or higher is preferred.
  • A minimum of 4 years’ experience in account management, with at least 2–3 years in business-to-business sales ideally in the software or SaaS space.
  • A proven track record of exceeding sales targets and driving customer growth.
  • Strong negotiation and communication skills, with the ability to clearly articulate complex value propositions and contract terms.
  • A strategic mindset with the ability to develop and execute effective account growth plans.
  • Demonstrated ownership of accounts, with a proactive approach to lead generation and revenue expansion.
  • Excellent organizational skills and the ability to manage multiple accounts, renewal cycles, and sales activities simultaneously.
  • Strong collaboration skills to partner effectively with Customer Success, Marketing, and Sales teams.
  • Excellent verbal and written communication skills in English.
  • Willingness to work in a hybrid setup: 3 days in the office per week.
  • Legal right to work in the country of hire.
Benefits
  • Enjoy flexible paid time off options for enhanced work-life balance
  • Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health , ensuring robust healthcare coverage
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Energetic work environment with a hybrid work style, providing the balance you need
  • Benefit from our family leave program , which grows with your tenure at Meltwater.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementbusiness-to-business salessales cycle ownershipupsellingcross-sellingcontract negotiationssales quotasproduct demonstrationssales presentationslead generation
Soft Skills
negotiation skillscommunication skillsstrategic mindsetorganizational skillscollaboration skillsproactive approachability to manage multiple accountsverbal communicationwritten communicationcustomer growth
Certifications
Bachelor's degree