Regional Customer Success Manager
Teleport
Customer Success Manager
Meltwater
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteSalary
💰 $48,000 - $64,000 per year
Job Level
JuniorMid-Level
About the role
- Collaborate with internal stakeholders (Renewal Managers and Account Managers) to align customer needs
- Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions
- Empower clients with tools and resources to cultivate advocacy and strengthen billing relationships
- Foster understanding of customers' organizational context and tailor solutions accordingly
- Partner with Account Managers to identify upsell and cross-sell opportunities
- Proactively engage accounts ahead of renewals to mitigate risk and support renewals
- Own customer account gross retention and prioritize satisfaction and loyalty
- Drive client engagement and product adoption through onboarding, training, and ongoing support
- Conduct executive business reviews to gather feedback and drive continuous improvement
- Identify expansion opportunities and communicate them to Account Managers
Requirements
- Bachelor's degree or higher preferred
- Minimum 2 years hands-on experience in account management, customer success, or related field
- Demonstrated expertise in customer success or account management
- Exceptional communication and interpersonal skills
- Excellent written and verbal communication skills in English
- Results-driven mindset with proactive problem-solving
- Collaborative spirit; ability to work cross-functionally
- Willingness to work hybrid schedule (required in-office 3 days per week)
- Ability to legally work in the country of hire
