Client Success Manager
Meltwater
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
Visit company websiteExplore more
About the role
- Product implementation, risk mitigation, and ongoing customer support
- Collaborate with internal teams such as Renewal Managers and Account Managers
- Provide strategic guidance and support to customers to help them maximize use of our solutions
- Tailor solutions to align with customers' objectives
- Reach out to customers prior to contract renewal to resolve issues
- Onboard new customers and gather feedback for continuous improvement
Requirements
- Bachelor's degree or higher
- Minimum 2 years of experience in Customer Success, Account Management, or a related field
- Excellent communication skills in German and English
- Results-oriented and committed to customer satisfaction and success
- Proactive and responsive to customer needs and opportunities
- Team player who collaborates effectively with cross-functional teams
Benefits
- 26 days of paid vacation plus an additional day off on your birthday
- Health insurance with national and worldwide coverage
- 30% contribution to your company pension plan
- Free access to the Calm app for you and your loved ones
- Family leave benefit that increases with your tenure at Meltwater
- Opportunities for professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsresults-orientedcustomer satisfactionproactiveresponsiveteam playercollaborationstrategic guidancecustomer supportfeedback gathering
Certifications
Bachelor's degree