Meltwater

Insights Analyst

Meltwater

full-time

Posted on:

Location Type: Hybrid

Location: Mexico City • Mexico

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About the role

  • Join Meltwater's Client Insights team as Insights Analyst, where you'll play a key role in transforming data into meaningful narratives for our clients.
  • You’ll contribute to bespoke reporting, using both quantitative and qualitative analysis to uncover trends, identify opportunities, and guide strategic decisions.
  • In this role, you’ll take ownership of report delivery workflows, coordinating internally as needed to ensure insights are delivered with consistency, clarity, and impact.
  • Your work will blend data storytelling, critical thinking, and collaborative execution.
  • Interpret customer requirements, translate them into clear reporting deliverables, including generating dashboards, query building and recurring or ad hoc report formats.
  • Conduct quantitative and qualitative analysis of earned and owned media data, including social listening outputs, news coverage, and content performance, to identify key narratives, opportunities, and risks.
  • Craft contextual insights based on performance metrics and KPIs, turning raw data into clear, concise storylines.
  • Maintain visibility across reporting timelines, proactively communicate progress or blockers, and ensure methodological consistency and quality across all deliverables.
  • Uphold visual and formatting consistency across deliverables, proofreading for clarity, data integrity, and narrative cohesion.
  • Address customer inquiries and concerns regarding delivered reports, contributing to training and initiatives to enhance team knowledge and efficiency.
  • Conduct quantitative and qualitative analysis of data to provide clients with insights on brand perception, performance, and industry trends.
  • Own the reporting workflow from setup to delivery, ensuring clarity in expectations, smooth coordination with internal teams, and high-quality outputs for clients.
  • Utilize Meltwater software, Excel, and PowerPoint to extract data, synthesize findings, and package insights in a way that informs strategic decisions.
  • Develop strategies to improve report quality and objectives based on client feedback, ensuring timely completion of deliverables with high quality by effectively coordinating with the team.

Requirements

  • Bachelor's degree in a relevant field such as Social Sciences, Communications, Marketing, Media Studies, Data Analytics, or related fields emphasizing research and analysis.
  • 0-2 years of relevant work experience (client-facing roles are advantageous).
  • Exceptional written and verbal communication skills in English, with a particular emphasis on proficient report writing in English.
  • Proficiency in Microsoft PowerPoint & Excel, including PivotTable, VLOOKUP, and similar functions.
  • Meticulous attention to detail, adept at handling recurring tasks and ensuring data integrity.
  • Proficient report writing skills, covering both qualitative and quantitative aspects.
  • Customer-focused mindset with a commitment to exceptional client servicing.
  • Critical thinking skills, facilitating insights derived from data analysis.
  • Strong interest in current affairs, mainstream media, and social media trends.
  • Comfortable working autonomously and collaborating effectively with remote team members, including reporting to managers situated in distant locations.
  • A keen interest in learning, adaptability, and resilience in a dynamic work environment.
Benefits
  • Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.
  • Excellent medical, dental, and vision options
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Energetic work environment with a hybrid work style, providing the balance you need.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreport writingquantitative analysisqualitative analysisdashboard generationquery buildingdata storytellingperformance metricsKPI analysisdata integrity
Soft Skills
communication skillscritical thinkingattention to detailcustomer-focused mindsetcollaborationadaptabilityresilienceautonomyteam coordinationproblem-solving