Meltwater

Client Success Executive – Enterprise

Meltwater

full-time

Posted on:

Location Type: Hybrid

Location: Huangpu District • China

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About the role

  • Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele.
  • Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
  • Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
  • Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
  • Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
  • Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
  • Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
  • Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
  • Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
  • Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

Requirements

  • A Bachelor's degree or higher is preferred for this role.
  • An extensive professional history spanning 6-8+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.
  • Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
  • A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
  • Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
  • Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
  • Bonus points for previous experience in Project Management, enriching your profile.
  • Excellent written and verbal communication skills in Mandarin and English.
  • Openness to embrace our hybrid work schedule, requiring presence in the office three days per week.
  • The ability to legally work in the country of hire is required for this position.
Benefits
  • 20 days of annual paid time off plus an additional day for your birthday!
  • Comprehensive healthcare insurance tailored for you, complete with an annual health & dental check.
  • Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Energetic work environment with a hybrid work style, providing the balance you need.
  • Benefit from our family leave program, which grows with your tenure at Meltwater.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Project ManagementCustomer SuccessAccount ManagementBusiness DevelopmentMedia MonitoringSaaSPRMarketing
Soft Skills
CollaborationCommunicationAgilityMultitaskingCustomer Advocacy
Certifications
Bachelor's degree