Meltwater

Enterprise Client Success Executive

Meltwater

full-time

Posted on:

Location Type: Hybrid

Location: Tokyo • 🇯🇵 Japan

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Job Level

SeniorLead

About the role

  • Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
  • Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer.
  • Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
  • Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
  • Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
  • Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals.
  • Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively.
  • Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
  • Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

Requirements

  • A Bachelor's degree or higher is preferred for this role.
  • An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions.
  • Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios.
  • A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success.
  • Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
  • Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
  • Bonus points for previous experience in Project Management, enriching your profile.
  • Excellent written and verbal communication skills in Japanese and English.
  • Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
  • The ability to legally work in the country of hire is required for this position.
Benefits
  • 20 days of annual paid time off plus an additional day off on your birthday !
  • Monthly wellness allowance to support your commitment to a healthy lifestyle.
  • Comprehensive health insurance tailored for you, complete with an annual health check.
  • Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Energetic work environment with a hybrid work style , providing the balance you need.
  • Benefit from our family leave program , which grows with your tenure at Meltwater.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Project ManagementCustomer SuccessAccount ManagementBusiness DevelopmentMedia MonitoringSaaSPRMarketing
Soft skills
CollaborationCommunicationAgilityMultitaskingCustomer Advocacy
Certifications
Bachelor's degree