Meltwater

Customer Success Specialist, French, Spanish Speaking

Meltwater

full-time

Posted on:

Location Type: Hybrid

Location: Cape Town • 🇿🇦 South Africa

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Job Level

Junior

About the role

  • Manage a portfolio of Enterprise Premium Support clients
  • Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
  • Responsible for overseeing the completion of the customer's scope of work
  • Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
  • Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Manager (CSM) and/or Program Manager as needed
  • Work closely with the Program Manager to continually enhance our enterprise support offerings through collaborative efforts
  • Support Program Manager in completing operational tasks necessary for software and/or service deliveries
  • Identify workflow inefficiencies or out-of-scope requests, and support the Program Manager in alignment among all stakeholders regarding the scope of Enterprise support.

Requirements

  • Bachelor’s degree or higher in any field, accompanied by 1+ years' experience in B2B client support, preferably within the SaaS industry
  • Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
  • Strong analytical skills enabling effective problem-solving in business contexts
  • Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
  • Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
  • Experience with large-scale enterprise implementations, understanding associated challenges and requirements
  • Proficient in Boolean logic and data structuring methodologies
  • Excellent written and verbal communication skills in French and Spanish.
  • Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
  • The ability to legally work in the country of hire is required for this position.
Benefits
  • Enjoy flexible paid time off options for enhanced work-life balance
  • Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Energetic work environment with a hybrid work style, providing the balance you need
  • Benefit from our family leave program, which grows with your tenure at Meltwater.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B client supportSaaSanalytical skillsproblem-solvingBoolean logicdata structuring methodologieslarge-scale enterprise implementations
Soft skills
communicationpresentationinfluencecross-functional collaborationclient-centric mindsetcustomer satisfaction
Certifications
Bachelor’s degree