Mellon Group

Contact Center Helpdesk Specialist

Mellon Group

full-time

Posted on:

Location Type: Hybrid

Location: Tirana • 🇦🇱 Albania

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Job Level

Mid-LevelSenior

About the role

  • Communicate effectively with customers to address their inquiries and issues.
  • Provide exceptional customer service and support.
  • Be flexible in working hours and assist within a team environment.
  • Stay open to learning new topics and enhancing your skills.
  • Possess knowledge about Electronic Financial Transactions (preferred).

Requirements

  • Bachelor's Degree.
  • High School Diploma
  • Good spoken and written English
  • Strong PC skills.
  • Previous work experience in a similar role is an advantage.
Benefits
  • An excellent working environment
  • Opportunities for development and promotion
  • Continuous training

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
PC skillsElectronic Financial Transactions
Soft skills
communicationcustomer serviceteamworkflexibilitywillingness to learn
Certifications
Bachelor's DegreeHigh School Diploma