Meliá Hotels International

Front Office Manager

Meliá Hotels International

full-time

Posted on:

Location Type: Office

Location: Paris • France

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About the role

  • Supervise all front desk operations and ensure the quality of guest reception and customer service according to hotel and group standards
  • Ensure the organization and smooth operation of the front desk department (receptionists, reservations, night audit)
  • Lead, motivate and support the front desk team in their professional development (recruitment, onboarding, training, performance monitoring)
  • Create and monitor staff schedules according to hotel activity
  • Ensure compliance with internal and administrative procedures and the group's quality standards
  • Optimize the hotel's commercial performance by contributing to occupancy, average rate and RevPAR (upselling, managing availability and rates)
  • Oversee reservation management and room availability across various systems
  • Handle complex situations and guest complaints to ensure an optimal guest experience
  • Manage billing, payments, cash handling and accounts receivable
  • Monitor front desk KPIs (statistics, no-shows, late cancellations, group bookings)
  • Organize and coordinate VIP arrivals in collaboration with other hotel departments
  • Maintain smooth communication between the front desk, other departments and management
  • Lead front desk meetings and participate in management meetings
  • Track quality results (guest surveys, internal audits, mystery shoppers) and implement improvement plans
  • Participate in the department's budget monitoring and in optimizing the hotel's financial results
  • Ensure proper management of equipment and participate in front desk inventories

Requirements

  • Minimum of 2 years' successful experience in an equivalent role within a high-end property
  • Fluent in French and English; Spanish is a plus
  • Excellent interpersonal skills
  • Detail-oriented, organized and passionate about your work
Benefits
  • My MeliáRewards: Participate in our exclusive loyalty program and enjoy unique benefits and privileges.
  • My MeliáBenefits: Benefit from flexible compensation and exclusive discounts on a wide range of products and services to support an active and healthy lifestyle.
  • Permanent contract (CDI)
  • Weekly working hours: 39 hours
  • Two consecutive days off per week
  • Meal allowance
  • 1 RTT day per month
  • After one year of service: guaranteed public holidays (either observed or compensated)
  • Annual bonus equal to 8% of annual gross salary
  • Supplementary health insurance and provident benefits
  • 60% reimbursement of public transportation pass
  • Preferential rates at Meliá group properties
  • Career mobility and internal promotion opportunities
  • eMelia e-learning platform
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
front desk operationsguest receptioncustomer servicereservation managementbillingpaymentsaccounts receivableKPI monitoringbudget monitoringperformance monitoring
Soft Skills
leadershipmotivationcommunicationinterpersonal skillsorganizational skillsdetail-orientedproblem-solvingtrainingteam supportpassion for work